Dr. Rosa Elena Cuenca, MD

2/3 appointments - After waiting over 45 mins. after my scheduled appt. time, I was rushed through, not given an opportunity to ask questions, spoken to in a condescending manner, and failed to receive proper care. After having stitches removed an infection formed the next day. Called hospital and was asked to leave my info. and told she would be paged and would call me back shortly. I never received a call back. Her staff was rude, unorganized, and lacked compassion and communication skills. She also left my door open while talking on her way out and I was still in the gown. The nurse also didn't leave the room while she had me put the gown on. I have had breast biopsies done on both sides 3 times by other surgeons and this is the only one to become infected. During the biopsy I could feel it and it did hurt considerably, she proceeded without any comment or additional lidocaine. I didn't even want to contact her for the infection so I called the hospital for care, apparently she is… affiliated with them and requires them to page her if a patient contacts them, she was paged and given my info. to call me back and NEVER did. She could have at least asked another Dr. to call me to hear the concerns and give me instructions. Absolutely terrified for someone to be treated by her. If she didn't take a liking to you I feel and experienced subpar treatment by her and her staff. Absolutely unacceptable!!! I have never had such a terrible experience with Dr. and their staff. Use caution and please do your research. She seriously told me I needed excisions on both breast and when I asked her to explain this to me she told me to ask the surgeon that would be performing it since we agreed that I should find a new Dr. and because she can't treat me due to insurance reasons and a very unpleasant experience with her staff. The staff lost cd's I brought with me and loaned to them. They gave it to the breast center and they were lost. They wouldn't resolve the issue and told me to call the breast center. I didn't give them permission and they didn't inform me that they would be sending it to another facility. Why is it noe up to me to sort through it after I just had these biopsies and still waiting for the results after being told by Dr. Cuenca that I would need excisions afterwards. The staff spoke without having full knowledge on a few occasions and then became aggitated with me for trying to sort through it all with them (while trying to remain calm and collected) after becoming frustrated with their lack of communication, responsibility for mistakes made, unwillingness to come to a resolution, impatient, and overall lack of performance probably due to their unwillingness. My last appointment was absolutely terrible. The first one was much better but still rushed, not on time (45 mins after appointment time I got into a room) , not given a chance to ask questions, and even told that I didn't have a biopsy ever done because she didn't see the clip on the mammogram. Ummm, I went through it and have the documentation so I know I had them done. I am very displeased if you can not tell. My last appointment I called because I was going to be 5 mins. late (Mom couldn't get off the pot because of her colitis acting up due to the stress she was experiencing) I was told my appointment was scheduled for 9:45 Not 8:45. I explained that I was holding and looking at the appointment time that they wrote down and it showed 8:45. Jesse (nurse/receptionist) then told me fine we will see you. When I brought that paper in and showed it to her she states she knew and looked it up. Instead of taking responsibility and simply communicating to me yes, I apologize I spoke too soon and seen that it was in fact 8:45. She was rude on my most of my visits and phone calls. Maybe overworked and understaffed. One nurse, one medical assistant who both perform a receptionist duties as well. The only one that agreed that their was a communication breakdown was the office manager who showed compassion and understanding. In my opinion they don't like to be challenged when they make a mistake and therefore change their attitudes towards you and give you poor treatment. Sorry to anyone that decides to go with them as their specialist and ends up in a situation like mine. Save your energy and protect your health, go with someone different.

I have already and will again recommend Dr. Cuenca to friends. I felt very at ease, even with a malignant diagnosis. Dr. Cuenca is caring and personable. I tell folks that she cried with my wife. She assured me throughout the entire process that she would do all that was necessary to "get it all", and she did. I thank God for Rosa Cuenca, MD.

Dr. Quenca has been the most compassionate and compelling Dr. I have ever met. I have recently had a series of abnormal mammograms and she has been both informative and compassionate. I drive from Texarkana to have her and her staff care for me. I will be sure to post the results of my surgery.

THE MOST COMPASSIONATE Doctor I have ever known. Dr. Cuenca is the best combination of the highest level of professionalism, skill and experience in her field and the warmest heart of your best friend. When faced with a bump in the road because of a bump in your breast (or elsewhere) she will get you through it! What a BLESSING she is!

Dr. Cuenca does have knowledge and credentials, but what good is that if the doctor/patient PARTNERSHIP is not recognized? In order to give quality care a doctor must uphold the patientsâ?? dignity. I would describe her as not professional, rude, abrasive. Without warning my blouse was yanked open to checked for skin abnormalities, my natural response was to yank back and cover myself. Immediately my blouse was grabbed out of my hands and yanked back open. That is so aggressive and disrespectful. That was only the beginning of bad behavior, too much to list. Finally she strongly pushed an overpriced product for skin, she was apparently profiting from. Because of her aggressive behavior, I especially would not recommend her for a mentally challenged person or an elderly person.

Dr Cuenca and her staff were wonderful! They made me feel very at ease and as if I had been a paitent for a long time. I have and will highly recommend her. Thank you Dr. Cuenca and thank you to your staff. :)

The hour plus wait was my decision. She is a very good surgeron & doctor. I truly miss her. She left Greenville, NC after my surgery. To Dr. Cuenca may God continue to bless you and your family.Love a former patient

Dr.Cuenca has been a blessing for my family we r so greatful for the care she gave and is giving my mother ,she told us like it was she is a wonderful person and my family and i love her to death and her staff in her office has been nothing but kind thank u dr.cuenca and her office staff

I HAD A APPOINTMENT WITH DR CUENCA AND WILL NEVER EVER GO BACK AND NOT RECOMMEND HER TO NO ONE!!!!!! THE OFFICE 1ST CANCELLED MY APPOINTMENT FOR NO REASON AND WANTED TO RESCHEDULE ME FOR A MONTH LATER AFTER MY APPOINTMENT HAD BEEN MADE FOR A LONG TIME. THEN I COULD HEAR EVERYTHING BEING SAID IN THE HALL WAY ABOUT ME WHICH IS NOT PROFESSIONAL THEN WHEN SHE FINALLY CAME IN THE ROOM SHE WAS VERY RUDE AND BELITTLING. I FINALLY WALKED OUT WITH HER STILL IN THE ROOM CAUSE I WAS CRYING SHE HURT MY FEELING SO BAD AND SHE DIDN'T CARE. SHE THOUGHT SHE WAS BEING NICE. VERY VERY VERY HATEFUL. NO ONE IN THE OFFICE HAD A SMILE

I was a nervous wreck before seeing her - she helped put my anxiety to rest with her compassionate bedside manner and was extremely thorough and optimistic in her treatment. Great doctor! Definitely recommend!