Dr. Ross Aaron Robins, MD

My name is Shannon McLachlan. I was a past patient of Dr. Robins from 2014 to 2017. This review, however, is for his staff members. I moved back to GA and was referred to a hematologist for high hemoglobin and hematocrit levels. As one can imagine, I googled my levels and panic began to set in. Dr. Robins had referred me to a hematologist when I lived in Pensacola, and while I usually keep impeccable records of all my dr. visits, I didn't in that case. I couldn't remember the dr.'s name or the diagnosis. I called Dr. Robins' office and spoke to Brittany (?) and another staff member at different times. One of them invited me to sign onto the patient portal via e-mail so that I could gain the information that I was seeking. When that yielded no results, I called back and was told that she would send a message to Dr. Robins' assistant who could possibly give me the name of the hematologist I had seen. Realizing that I am a past patient and that they are most certainly busy with… present patients, I said they could call me back tomorrow. Throughout this whole experience, they were courteous and kind to me despite the fact that I'm sure they were very busy with matters pertaining to current patients. I didn't expect a call until the next day. Instead, I received a call within half an hour with the name of the hematologist and the date of service. I was able to call the hematologist's office and spoke to his nurse who gave me the information that I was seeking. Your staff went above and beyond to help an ex-patient. They were so kind and professional. Please pass this along to them with my sincere thanks! They exemplify what customer service, compassion, and kindness is all about.

You arrive 15 minutes before your scheduled appointment, wait 25 minutes, only to over hear the office staff telling another patient, who was waiting when you arrived, that the doctor is running 45 minutes behind. If it only happened once there wouldn’t be an issue. Finally you get into a room and wait another 30 minutes! I don’t know who has the time to wait because someone doesn’t know how to properly manage a schedule. His nurse is about as incompetent as they come. She can’t get the doctors orders straight if you were dying. Things have only gotten worse over the years and seems to have escalated since they built this new office they are in. I highly do not recommend unless you have nothing better to do with your day.

Needs to read about patient before seeing them!

This is, by far, the best doctor I have had. He listens, follows up with detailed meaningful questions and applies your opinion to his analysis. Not did he treat me for my complaint, but he always looks at all the data to get an overview of my health and to recommend check-ups, blood work, etc.

Always reliable with correct diagnosis. Listens when you speak, and probes for more information. Makes you feel better just by being there!

I have learned to be a better patient,more accurate and truthful about my chronic problems specifically with my statements and questions. Dr. Ross listens to me. He has yet to make me fell less than because I don 't understand the problem WE face on a regular basis. I have time to be gratefull for my dr. He helps me be as good as I can be.

I liked that Dr.Robins has a wealth of knowledge & many patients, yet he still listened to me as an individual. He addressed my concerns in a respectful manner & I benefited from his overall expertise. He did not waste time but promptly referred me to the right specialists

While Dr. Robins is fine for basic family medicine, his diagnostic ability is questionable. He only believes in drugs and operations, and has no value for vitamins or herbs. Neither does he seem to accept any imput from patients opinions, as he thinks he knows it all. Rather ridged by the book medicine practice, and he dislikes you obtaining a second opinion. It appears he is more concerned with his practice than your health.