Seungyoun Shin

Wanted to share my experience with Mint Dentistry. The time before last that my wife went to the office. Dr. Shin worked on her and dropped an instrument on her face causing a bruise just under her eye. Because of this we asked that she have a different Dr. the next time we went back this past week. During the next appointment however, Dr. Shin also walked in and assisted with the cleaning. My wife was upset about this but did not want to say anything to her directly and told me, I mentioned to the front staff and they said that they did have a popup informing them of the request but that they were short staffed so the Dr. Shin was helping with cleanings. My wife told the person there why she didn't want her to work on her anymore because of the injury she suffered. Today, we got three certified letters and three regular letters from Dr. Shin basically kicking us out of the practice and saying we would be "better served" at another dentist. This was for me, my wife and my 9 year old… son. There was no yelling or scene caused at the office to premeditate this so I am surprised to see this letter today. Instead of taking responsibility for her mistake, Dr. Shin would rather just tell long time patients to go to another practice. Have never been treated so poorly by a company and would not recommend anyone go to this location. Besides the above, the wait times can sometimes be long and you never get to see the same person. There is always someone different working on your teeth so you don't build up any relationship with them and to be honest I have had much better cleanings at my previous dentist before they closed. The office is nice looking and the front staff is friendly but the lack of consistency and their handling of this situation makes me not recommend them at all.