I had a bad overall experience with Dr. Minassian, and would caution anybody struggling with infertility to seek his help. During the time I sought treatment with Dr. Minassian, I noticed many significant problems:
First of all, both Dr. Minassian and his staff are extremely disorganized. On numerous occasions, nurses and medical assistants did not know which medications (and at what doses) I was taking, and mistakenly assumed that I was on a different medication and dosage. I had to correct them on at least 5-7 different occasions, which created an environment of distrust where I always felt like I had to double-check their work. When I corrected an error, the staff never acknowledged or apologized for the error. The staff always said something along the lines of “Oh, I’m not sure why XYZ (aka someone else) made this mistake.” Basically, there was no ownership or sense of responsibility. This included both the medications used for stimulation and frozen embryo transfers - and this… can seriously adversely affect your cycle results.
There is poor communication with patients, especially when I had less-than-ideal results, a common occurrence during the many ups and downs of fertility treatment. This may be a result of the poor organization and lack of responsibility I mentioned above. In any case, it is a real problem when doctorsa do not provide answers to WHY treatments failed. In most clinics, doctors schedule appointments with patients when treatments fail - so they can discuss what may have gone wrong and what to do differently next time. This never happened for me. On numerous occasions, I received a call from the medical assistant that the embryo transfer had failed. There was no follow-up or chance to talk to Dr. Minassian. I had to request to speak with him - over the phone, via email, and after appointments in the clinic - before I had a chance to sit down with him in person. Also, the clinic merged with Mainline Fertility in Jan 2019, and he never told any of his patients until Dec 2018. This impacted many treatment cycles and transfers, including mine.
Dr. Minassian is not a good doctor. When I finally had the chance to speak with him regarding failed embryo transfers, he did not remember anything about what had happened. He did not remember the protocol used for stimulation, how many blasts resulted, which and how many embryo were transferred, which frozen embryo transfer protocol I was on, etc. etc. etc. In fact, the majority of our conversations consisted of me recounting all the facts, and him flipping through a large stack of unorganized papers (aka my chart) to look for the relevant data. It was scary to me how little he knew, as I expected that doctors take some time to look through patient records prior to an appointment. In spite of his lack of knowledge and effort, he always tried to reassure me that my case was a priority, and that he had spent lots of time and energy thinking things over. He behaves strangely like a sycophant, saying whatever he can to get patients to like him, regardless of whether it holds an ounce of truth. This is truly ironic, and even comical, given that the reality is usually the opposite of what he describes (In fact, there was one occasion where he laid out an entire treatment plan, then changed it completely after my husband and I reminded him of a fact that he had forgotten.) In retrospect, I should have left the clinic sooner, but I like to give doctors the benefit of the doubt in the beginning. I think I gave Dr. Minassian far too many chances.
In the end, I think my experience (and the reasons I listed above) is part of why Dr. Minassian’s clinic performs so poorly. The objective data speaks for itself, and can be found on the SART database. On average, clinics have success rates of ~40-60% per egg retrieval cycle (for patients under age 35), with numbers closer to 60% at better clinics. Dr. Minassian’s clinic had success rates nearly HALF of that, at ~30%, over the last 2 reported years. This data may be obscured now because Dr. Minassian has merged his clinic with Mainline Fertility (from 2019 onwards, his data will be included with multiple other doctors at Mainline Fertility).
I had such a negative experience that I would advise other patients to go elsewhere, even if Dr. Minassian is the only clinic that insurance will cover (as was my case). Yes, it’s nice to have insurance cover your treatment, but the entire idea is to have a fertility doctor who is capable of giving you a healthy baby. Many patients are on limited time as well, so I wouldn’t waste my time and energy here.
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