Dr. Shanin Robin Gross

In my experience, Dr. Gross was harmfully dismissive and lacking empathy. Despite his seemingly polite demeanor, Dr. Gross is the first doctor I've gone to that has shown such blatant disregard for my well-being. After getting blood drawn at a different Virtua location and experiencing debilitating pain between my fingers and my shoulder for a whole week, I was sure something was wrong. I've had tingling, numbness and weakness in my hand. The nurse seemed taken aback by the pain I described and bruising she observed. I heard her tell Dr. Gross about it in the hallway. Yet, literally minutes later, he came in and pretended to not know I was experiencing pain. Dr. Gross looked at the bruised part of my arm and said, "Oh, that just looks like a bruise." He pretended to be surprised when I told him about the pain. He said "that's weird." He quickly felt different parts of my arm and then proceeded to try to explain away the pain in my ENTIRE ARM and twitching in my fingers as just… bruising and to take some ibuprofen and use a warm compress. I asked if there was a possibility of nerve damage and he said he "can't rule it out" but he just doesn't "have a reason to think so." He outright lied and said that even if it was nerve damage, there would be nothing I could do about it anyway. I asked about how long it would take to see an improvement and he was stumped. He said he really doesn't know and it's hard to say, etc. After about a minute of beating around the bush, he said maybe I'd start to see improvement in a week. He said he'd be concerned if I was experiencing numbness. I reminded him that I was experiencing numbness in my fingers and weakness in my hand when I gripped things. He dismissed it anyway. I asked if I should be resting my arm and he said he doesn't "have a reason to tell me to rest it" but that he "doesn't have a reason to tell me not to rest it either." After he left the room, the nurse came in and informed me that I wasn't allowed to make another appointment with him until I got these other bloodwork tests done. So, pretty much, I was being forbidden from seeking further help from him for my arm pain. I was left baffled.

The wait time was a little longer than for others at the practice, but she spends a lot of time with patients and I felt listened to.

Listened very well. Addressed my concerns with courtesy and in terms I could understand. I received appropriate medical care and advice.