Dr. Shannon Leigh Duble, MD

I took my grandson in to this clinic bec my daughter is in College and has school that day. He had wheezing, fever and cough. When I got there I was told to sign and in and to please pay them $12.00. While weighing him I was asked if I was the mother and I told them that I was the Grandma (I sign in as Grandma by the way). I was then told that he cannot be seen bec my dau did not have auth for me to take him. I told them that I have brought him in before, they then checked his medical records sure enough it was on record that I did. They said that they just didn't follow proper procedure before. I said he is sick but they didn't care that he was coughing and wheezing. I said ok I'll take him to urgent care but I want my money back bec he wasn't being seen and they took my co-pay. This is when I got more upset bec she said that I have to wait maybe the next day bec the transaction won't hit until midnight. I guess they need to train their people on how to VOID a transaction. … Needless to say I told my dau to try to find another clinic. And by the way, I checked my account and I still don't have my $12.00 back.

Called to make an appointment for both of my children they set an appointment up on a monday one at 915 for a check up and shots and the other up for 930 to check the iron for my other son. I walk in at 915 to the office wait in line behind someone at the window by the time I get up to sign in I was about 4 or 5 minutes past 915 they refuse to see my son because we were considered "late" even though I was in their office on time. Then they said I never made the appointment for my youngest son, when in fact I know I did I write everything the receptionist said down while i was on the phone scheduling the appointments. So I wasted a day off and had to deal with rude people... Im going to be calling my insurance company and seeing if i can change pediatricians as soon as possible. The staff is not kid friendly at all, they all seem upset everytime I have ever gone in, my kids do not like to go and they use to love going to the doctor before we moved and started going to this office. I… just have not had a good experience at all.

Dr. Duble has been my sons doctor since birth. I liked her so much i chose her to be my second sons doctor as well. She did a great job their circumsisions and she's never made a wrong diagnosis.