Dr. Sherrie-Ann Veronica Straughn, MD

The experience with this practice and Dr. Straughn has been nothing short of horrific!! I was in the office two weeks ago. Putting aside Dr. Straughn’s inability to smile, connect, and communicate any pleasantries before beginning the examination, it was the way she carelessly and improperly conducted the examination, not listening nor focusing that was most disturbing. She shared that I would need to have a biopsy on my knuckles and here we are two weeks later and there has been no follow up regarding the biopsy on my knuckles that she told me was needed asap. The numerous times I’ve called for information, I’ve been told, “She’s in with a patient and I’ll get more information and call you back today.” Never happens. More recently, I was told Dr. Straughn will call me. Four days later and no call. I’m convinced that after they collected the $200 from me during my visit, their work is done. I don’t know what recourse I have, if any, to report substandard medical care.… Negligence! The office ladies try their best to smooth over the rough edges and offer kindness if nothing else. They have little control. I will add that the person with whom I just spoke is a reflection of Dr. Straughn which is sad. I was frustrated from two weeks of waiting for calls that never came and rather than offering an apology and a resolution, she accused me of being rude and attacking her.

Horrible service and rude staff. I will never come back!

I have a rather complex skin condition and sought treatment from Dr. Straughn. Initially I was impressed with her thoroughness. However, her staff, and especially her nurse Jaquita are terrible to deal with. They argued with me about faxing in prescriptions, they argued with me every time I asked a question about one of the five different medicines they prescribed. They loaded me up with meds and referred me to another doctor at Emory when they could not figure out my condition. When I called the next about a side effect the response was "our meds should not cause that but if YOU feel like they're related then YOU should stop taking the one that is causing it." How in the heck am I qualified to determine which medications I should take or to evaluate whether or not a side effect is serious in comparison to my treatment? Her response to that was "you are seeing another doctor on Monday, ask them". Don't waste your time and money here if you have anything other than a simple… rash.

I have had a similar experience as many others, I went to Dr Straughn after my dermatologist of over six years past away.The young lady at the front desk is rude and advised that I would be paying 160. up front, which after she was in touch with my insurance company was incorrect. I took her my medical records because my past treatment for psoriasis was working and I was hoping she would continue the treatment. She proceeded to give me prescriptions for topicals which I had already advised her would not work and advised me to come back in two weeks. I had the worst experience and treatment with Dr Straughn, I will never go back to her or recommend her to anybody! She gave the impression that she had no problem with continuing the treatment as I requested, but after 3 visits and wiping out my HRA account with my insurance I now am again looking for a new dermatologist and my psoriasis continues to worsen.

I was going to Dr. Straughn for years, as she helped get me through adult acne. Initially, her chair side manner was pleasant and very personal. But when she moved to the new location, something drastically changed... not only with her, but her staff. I began to notice that her attention with me became short and her demeanor didn't seem as polished as it once did before. My acne went into remission and I didn't need to see her as often, however I went back for her to remove a non cancerous mole. Her staff informed me that I needed to pay $300 (out of pocket) and upfront in order for her to remove a move the size of a pin head. I told them that I have insurance and my cost are covered under my plan. Her staff insisted that Dr. Straughn's fees were $300 and she needed to send the mole out for testing, I refused the treatment and used another doctor in town that removed the mole in less than 60 seconds and I was once again assured that it was non cancerous and my insurance covered… everything. I used to refer loads of people to her office, but I will never again. Her business practices have gone down hill. Considerably!

I have used Doctor Sherrie since I moved to Atlanta in 1999, she was great back then. I visit her 3 years ago and he was still great but her staff was horribly rude and unprofessional and the kept me away. I recently gave her office another try and doctor Sherrie, and her assistant were professional and attentive although I felt rushed and unwelcome-maybe she had a bad night. The major issue was with the front reception staff. The small mouthy know it all girl not the quiet mature mind her own business checkout woman. This little outspoken ,rude, know it all girl went to battle with my insurance company on the phone because the informed her that my plan copay is less that what was on my Aetna card. She later went to battle with me about the same thing and gave me an ultimatum to not see the doctor or overpay. I overpaid knowing that she just cost the doctor many patients. After I left my appointment, I told this horrible story about the rude little know-it-all girl whom can use… training in people skills and learn that life isn't black or white, they plenty of grey!!!! So far 11 of my friends and family will not visit see Doctor Sherrie again and if you are reading this, I would recommend you not waste your time to be bullied and overcharged at the Buckhead location.

Total waste of time. I am glad that I did not get to see this doctor. The consultation fee was out of this world. The attendants were cold and did not care to listen to me. Kept talking about policy and looking at me like I was crazy. Another money stealing scheme!

I was pleasantly happy with location even though the parking space is limited. The greeting of staff was mediocre. I waited 45 minute for an appointment. I was not pleased that there is such a wait for a scheduled appointment. I would not go to this office and not visit this doctor again.

Much to my chagrin this was a definite waste of a day! I drove 2 hours and received the most unprofessional experience in all of my years of visiting any physicians office. Not to mention this would have been my first time ever seeking the assistance of a dermatologist. The admin is subpar at best in her knowledge of patient confidentiality, protocol, follow-up and friendliness. I waited 2 and 1/2 hours and was never seen by Dr. Straughn. Any doctor who surrounds themselves with unorganized and discombobulated staff is not the doctor for me.