Dr. Stephanie Lynette Poole, MD

Office closed and they didn't tell patients now I have no health records to provide to a new pediatrics Doctor in a different State

I never understood how parents are canceled for being late, but it's ok if the Dr to see you about an hour after your appointment and its ok!??? Or they dismiss you as a patient for something that's beyond your control and causes you to cancel after the 24 hours notice! Friendliness goes along way! Miss the lady that use to work at the front desk....the current one sometimes has a bad disposition. Not a good look!

This place is horrible with regards to appointments, professionalism and above all how they keep their medical records. Called the office to make a sick appointment for my child only to be told that they didn't have any openings for the day (and this was at 830am), called again at 11am left a voice message and then again at 2p and as you can imagine by calling again at 4pm I was livid. Each time I called the nurses asked the same questions over and over (stating they have to triage him over the phone, go figure) and I'm like really are you serious do you guys even speak to each other and/or update this information in your system? So finally at 4p I demanded to speak to the doctor directly and she's all non nonchalant saying that she hasn't seen my child in over 3 yrs for this same condition and I'm like really lady what type of medical records are you keeping because we were just there a few months ago for the same thing? Needless to say she never offered an apology for the… horrible customer service and unprofessionalism on the part of herself and the staff as they never returned any of my calls that day and only offered that I take my child to urgent care. She (Dr. Poole) also stated oh I'm only one doctor and I was like yes and I do understand that my son is not your only patient however a professional protocol would've been to have someone return the call early in the day and not have them waiting all day for you to say go some where else to have him seen. Never, never again will our family utilize this doctor again.

Dr. Poole has cared for all 3 of my kids. She is always ready to answer any of my nervous mom questions and she truly cares for her patients. I have to drive further to see her, but it is worth it. My kids feel comfortable, and they love her.

Dr. Poole is a single practician who knows and cares for her patients as individuals. She's smart and an excellent doctor. I recommend her to everyone I know!!!