Dr. Stephen William Dinger, DO

NO wonder his reviews are so bad! The worst customer service by his staff on the planet. I suggest you run don't walk. The will schedule appts & then cancel hours before arrival. Cam will give you misleading information regarding cash pay she clearly needs to be retrained. Surely, if Dr. Dinger reads his reviews he'd be on a mission to hire knowledgeable help! Don't wast your time here you are truly just a number. I'd give zero stars if I could. Sherry Wodlee

I had multiple issues and Dr. Dinger took time to address each one and offer relief. A really good listener and explains things well. Very competent, thorough, friendly, and kind. I was seen just a few minutes after arrival. Jen, his nurse was very helpful and patient.

an hour ago 24 minutes ago The staff was so rude and uncaring l will never go back. Receptionist would not give me her name. They don’t answer phones or return call. I could not even cancel. I had to drive all the way there just to speak with rude staffers. It was three females that could give a crap a about his patients. I asked if he had voicemail they gave me noway to talk to Dr Dinger scared l guess they didn’t want him to find out how rude and uncaring they are. I liked the Dr. to bad his rude staff lost a patient. There are allot of pain places in Boerne l would choose any of them but Dr Dinger.

Based on my experiences and my personal opinion of these experiences, I have to rate one star. Don’t walk away, RUN. Dr. Dinger and his staff use to be friendly, show empathy, and genuine concern for helping patients. Dr Dinger was my physician for several years. He was my favorite doctor and most of the time, his staff was helpful and responsive, although sometimes things would fall through the cracks. Unfortunately, things have taken a dramatic turn for the worse. In my opinion, Dr Dinger no longer takes the time to listen to patients, explain options, and show genuine interest. It feels like he is running an assembly line running patients through various procedures and office visits as fast as possible. He does not return urgent calls. His techniques do not seem to be up to date with current new technologies provided by other Pain Management doctors located in the Stone Oak part of San Antonio. Even worse, in my experience, his current staff are awful to deal with. A… former staff member told me some really good staff, including the Office Manager left his practice and that is when things went South. Some of his current staff are unresponsive, could care less if a patient has an urgent need to be seen, and tell you to basically take a number and wait your turn. Over my lifetime, I have always found when you have an urgent medical need, the doctor will work you into the schedule or even stay an extra 15 minutes to see you that day. Current staff show no empathy or concern to do that and they will not allow the patient to speak with the doctor on the phone. The staff throw up every possible excuse they can think of to not accommodate an urgent need. The Office Manager tells you sorry but they are not an urgent care clinic. Sadly, Dr Dinger does not make himself available to speak directly with patients in such situations. Either his staff did not pass the urgent messages to Dr Dinger in an effective manner, or Dr Dinger has lost his focus on helping patients. Even more disappointing, Dr Dinger did not demonstrate what is taught in Leadership and Management 101. When a conflict occurs between his staff and a long term loyal patient, instead of speaking with both parties involved, gathering all the facts, then making a decision, he opts to blindly act based on one side of the story...the story his staff tells him. He may view it as being loyal to his staff, but blind loyalty is a rookie mistake. In my opinion, if you find Dr Dinger’s office is a shorter drive or more convenient, do yourself a favor and drive an extra 15 minutes and get professional treatment and care from a top ranked doctor and a friendly, competent staff located in the Stone Oak area. Just google Top five ranked Pain Management Specialists in San Antonio. Making a change in providers is among the best decisions ever made in my life.

This pain management doctor doesn't manage pain. He spends your appointment time looking and talking to his papers, not you. He is not savvy with chronic pain especially related to rare disorders. He is arrogant and useless. Wish I wouldn't have wasted two and a half months suffering and thinking he might actually care to do something.

He looks at your x rays and reports and treats you fairly. Do take a book or magazine in case it takes a little longer to be seen. Love the Nurse Jennifer, she's the friendliest and best assistant ever!!! Hope she never leaves. You can get your prescriptions immediately at his own pharmacy. Love him.

I had a 9:00 appointment. I was put in a small room with no magazines or tv. I had to fast because I was getting a lumbar injection. They left me in that room for 2 hours. Nobody came in to let me know what was going on. I finally asked when I was going to be seen. They obviously forgot me. When I finally went into the procedure room the Dr was very rude to me. He gave me the shot and then walked out without saying anything to me. There is no reason to treat patients like that.

Dr. Dinger never looked at me while there and only looked down at his computer. He does not seem to care about what is going on with me or the status of my pain. The office staff did not respond to me in a timely manner.

The staff is so unprofessional! I think partly the reason for this is the doctor doesn't hire professionals. There isn't a licensed or registered nurse in the lot. Also your appointment time seems to be a suggestion because no matter what time I arrived at my scheduled appointment time (an hour early and even an hour late) it always took one hour to be seen. And don't assume you're speaking to a nurse- he has none. So if you're being billed for a Nurse Visit, you better check that "nurse's" credentials. The unfortunate thing is that Dr. Dinger himself is competent enough but his staff is sadly incompetent and he seems to have a strange loyalty for them. But then again, intelligent people often surround themselves with other intelligent people. I would not recommend this doctor and his staff needs to go back waiting tables.

saw me for about 15 minutes, asked many questions, left and sent nurse back in. I was dismissed then called 2 days later stating he would not take me on as a patient. Then I got a charge for $80. DO NOT SEE THIS PERSON