Stephen Pflugfelder, MD

Mom had a 3:20 appointment. After sitting in exam room now for over an hour waiting for doctor and nurse says he has a couple of patients ahead of us. We’re leaving at 5:30. Never saw doctor

I have seen Dr Pflugfelder a number of times over the past 4 years for dry eyes. First of all, it took 6 months to get in to see him for my first appointment. You would think that being an established patient, with issues popping up that I needed to see him about would shorten the length of time to get follow up appointments. Nope. Two months to get in to see him the last time. I called and asked for his nurse to call me...she never did. I asked to please be put on a wait list and never heard back about this. I have never had to wait less than 1.5-2 hours to see him. He is excellent in his medical expertise, but his practice operations are terrible.

Dr Pflugfelder saved my eyesight after Chemical burn to eye. Best doctor ever!

I scheduled an appointment months out (his earliest availability). Two days before my appointment, after waiting MONTHS, a staff member called me to tell me that they had made a scheduling error, and had scheduled me on a Wednesday, not a Monday. The problem with this was that I needed to see Dr. Pflugelder for my dry eyes and he only sees dry eye patients on Mondays, not Wednesday. They said they would be happy to reschedule me for a Monday instead - in SIX MONTHS!!! Even though it was their error, they would not even try to get me in any sooner and they also would not allow me to keep my current appointment in two days because it was on a 'Wednesday, and thats not a dry eye day'. When I asked to speak to his nurse they told me she wouldn't talk to me, I would need to reschedule. In any other business this kind of customer relations wouldn't stand. If I made an error on the job, I'd have to bend over backwards to try to fix it. I'd have to allow the existing appointment even though it… wasn't on the right day. Or I'd have to stay late to squeeze one extra meeting in on a Monday. But they would rather make their patients wait an entire year. They couldn't be bothered to even have the nurse speak with me.

I CANNOT UNDERSTAND ANYONE THAT DOES NOT THINK HE IS GREAT. HE WAS SO HELPFUL AND DID CATERACT SERGERY FOR ME AND HE WAS WONDERFUL. I ALWAYS HATE THE WAIT TIME IN THE MED CENTER BUT THAT IS JUST HOW IT IS. waiting IS NOT UNEXPECTED. AND SPEND LOTS OF TIME ON THE PHONE

There are some great doctors out there. I just happened to pick the wrong one for me.