Taylor G Funk

Significant administrative failures and lack of transparency While the clinical care may be standard, the administrative, billing, and insurance practices at this office are highly problematic. I experienced a complete failure of disclosure regarding a change in the provider's network status. Key issues included: Failure to Notify: No disclosure of out-of-network status was provided before treatment. On two separate occasions. Delayed Billing: Delays in processing claims hid the network change for over a month, and then the office began sending me bills asking for payment immediately which were out of network rates. Misleading Communication: Management attempted to shift blame to the insurer rather than taking responsibility for their failure to inform the patient. If you value clear communication regarding the cost of your care, you may want to look elsewhere