Dr. Thomas T Chen

Don't be fooled by the appearances. This office may seem "confortable with a good staff" but it's all a joke. The instruments never pass the sterilization test, so you can catch a bacteria in any moment; if the doctor is by himself be prepared to catch a infection too bc he's re-using equipment without cleaning it; the back office is a disaster and looks like a basement (boxes everywhere and old machines that doesn't work but he will re use in order not to spend some bucks in new ones); you can see cat hair flying over the patients open mouth; the doctor constantly lost track of procedures in patients because doesn't follow the appointments book; he doesn't keep record of payments and double charge patients that clearly already paid so if the patient didn't ask for a receipt they will find a big problem because the doctor always forgets everything and won't remember that you already paid). This doctor may seen "nice and kind" but behind his warm personality theres a sick and a liar… person. He has a taste in young women in their 20's and every time a young patient comes he starts to do comments about her looks and ask them about their marital status to offer them job in this office with more personal intentions. Not to mention his "fake hugs".. You can see the uncomfortable face in the patients when he does that without asking first. He's dishonest, don't have ethic and treat his assistants like trash this is the reason why all the assistants he had do not last more than 1 month, but he will tell you another story(that didn't work out bc she was problem). A person who knows their value and has ethics will never stay in this unprofessional place. So if you are a mom who has a young daughter or you are thinking in working in this place please please keep looking. I'm not saying this because of hate, I'm saying this because I wished someone who knows what is going on in there and works in that place would have told me this before.

The best dentist I’ve ever had. I always feel relaxed and welcome in the office. I’ve finally found a dentist I’m excited to go see!

Dr. Chen does great work! He and his staff make me feel relaxed and welcome at every visit. He has done work on me that other dentist wouldn't or wanted to charge a lot more.

Dr.Chen is a lifesaver,for fast,prompt,friendly ,professional service go see him in canandaugia,the best !!!! Nobody likes going to the dentist,but after your visit to Dr.Chen you will have no problems going back !!!!!!!!!!!!!!!