Dr. Thomas F Vail

Scenario: My ex-husband scheduled our son for an appointment with Dr. Vail. An appointment that I was not even aware of until the day of. My ex-husband had an insufficient amount of cash during the initial office visit, so he called and I provided my card information to the billing department to cover the remining cost. Get this, they charged my card for the remaining balance without my authorization! I didn't even get a billing statement mailed to me as the insurance holder! This office staff is condescending, rude and Bruce the office manager is a joke. They need to hold a mandatory ethics class for their staff, as this office seems to think that they are above the law. Charging someones saved credit card information without consent is theft. Advising that "they left a voicemail before charging it" is still theft. I didn't recieve a voicemail. This office is a joke. My son recieved better treatment at the Dr. Scholls machine at the local pharmacy.