When i saw a 4 star rating for Dr. Nguyen without any specifics, I wondered who might have entered them. My experience with this doctor is that he seems to be more concerned about being the Director of Cardiology at JCL Hospital than the well-being of his patients.
First of, he walked into the room without giving my situation more than a glance. He sits down and immediately starts typing away without really listening, although he says he is. He put me on a 30-day heart monitor test to help give me "peace of mind", yet, it served to accomplish just the exact opposite. The monitor, which he prescribed but told me he had never seen, worn, nor understood how it operated was faulty. After one week of it giving me false reads and waking me out of a sound sleep at 2:30 am, I went back to tell him of my experience and how it was giving me anything but peace of mind-it would be like having your fire alarm go off in your house as 3 am each night. Turns out that my heart rate, while in a… deep sleep were two beats per minute slower than the parameters that he randomly had the equipment set to (I didn't learn this from the Dr.). Also, the monitor would give me false readings and start chirping as if something were wrong with my heart. When I told him of my experience, he chuckled and said "my wife also has anxiety too". After two weeks of a 30 day plan, I took off the monitor. During our follow-up a month later, I told him again that it didn't work properly on a consistent basis and he told me that it had worked fine as he had readings to prove it (which he scanned/thumbed through for the first time while in our office visit). He didn't even catch the fact that I had cut the test two weeks plus short. My assertions were confirmed when I sent the equipment back to the company that provided the monitor with a note...they tested their equipment and found it faulty and reimbursed me for my charges. My advice to anyone being fitted with a n event monitor is to avoid the kind that give off alerts, When my follow-up visit was set for 4 months later (December), just before the appointment, his office called and left a message to cancel the appointment without rescheduling (not that i planned to ever go to his office again).
Not only does he not listen well, he appears arrogant and not that concerned or lacks the ability to relate to what a heart patient is going through. As we were walking out of his office towards the front counter after one of my appointments, one of the office staff handed him a sheet regarding a call in from one of his patients. Without barely even looking at the sheet, he remarked "is this a matter of life or death"? as he handed the sheet back to the staff. My thought was, that it being Friday, it might seem like life or death to the person that you aren't going to call and address their concerns with until sometime the following week (if at all) or until they call in again. A two minute phone call might have handled a real problem or simply put their mind at ease (we're talking about heart health, not a stubbed toe). Dr. Nguyen lacks compassion not to mention good listening skills from my experience. How about, instead of disputing what others say or being so quick to judge, asking a simple question like "why do you say the equipment is faulty"? If I treated my customers like so many doctors treat their patients, I'd be out of business long ago.
I've learned a great deal when it comes to medical professionals...one of them being if a doctor says another doctor is an excellent doctor, take it with a grain of salt...the patients and the results are the key. And I'm not talking about the type of patient that rates a doctor poorly because they couldn't find a parking space close by or had to wait for the doctor more than 15 minutes (sometimes, other than overbooking, it may mean that the doctor is addressing all of the patience concerns, which in turn, he/she may do for you).
And, oh yes, don't believe that just because a doctor is listed in "Phoenix's Best Doctors" magazine that it means anything at all. Quite simply, it is marketing. While some good ones are no doubt listed, many listed are not, and from my own personal experience, they can be very inexperienced. When they start quoting medical school rather than actual cases they've treated like yours, move on.
I hope this is helpful to those considering Dr. Nguyen. And should the good Dr. read this for himself, take some time to reflect and try to see things from the other side...the patient's perspective and it will help to make you a much better doctor. And as far as anxiety goes, be very glad that you don't have it, know that you do not understand what your wife or anyone else who has it goes through, and stop being the kind of doctor/person that makes it worse. The number one thing people with anxiety seek is a sense of safety.
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