Dr. Uzoeshi Iheanacho Anukam, MD

I booked a self-pay telehealth appointment via Zocdoc with Dr. Uzoeshi Anukam for 3:15 PM on September 26 for a required refill of a prescription I have maintained for over a decade. I completed all digital intake. Nowhere was it stated that an unscheduled pre-appointment phone call was a mandatory condition for care. At 2:03 PM, the office called from an unrecognized number, which my phone automatically filtered. The ambiguous voicemail provided no warning of a cancellation. Without communication, the practice unilaterally moved my appointment to 4:15 PM. At 4:04 PM, the office called again, left no voicemail, and immediately canceled the appointment. They then falsified the Zocdoc cancellation record, categorizing it as canceled "at your request." I made no such request. I called the office at 4:08 PM—before my rescheduled appointment time—blindsided by the sudden cancellation emails. A woman identifying herself as the manager, Eleanor, answered. Rather than explain the situation… or facilitate the appointment, she immediately began reprimanding me for missing an undisclosed office protocol. She had zero intention of allowing me to see the doctor; her sole objective was to berate me. When I asked to simply move the process forward so I could have my appointment, she continued to talk over me. When I informed her I would be leaving a public review regarding this procedural failure, she began shrieking, "Is that a threat?! Are you threatening me?!" This was pure gaslighting—an attempt to humiliate and silence a patient for utilizing the only tool available for accountability. She then explicitly stated, "You won't have your appointment today, no," and hung up on me. This is a severe organizational failure. The ultimate responsibility lies with Dr. Anukam and this practice for placing an individual who lacks emotional regulation in a managerial role. Empowering an abusive gatekeeper to humiliate patients and unilaterally block access to required healthcare out of pure ego is systemic negligence.