Dr. Wen-Hui Liu

STAY AWAY FROM THIS PLACE. A place that treats their customers like trash! Worst dentist with the worst bedside manner. His wife who is his secretary and office manager is even worse with very rude attitude. I’ve been here 3 times for cleaning. The first time Dr. Liu was good. Friendly and explained things to us. Each time after he just got colder and his visits got quicker. The third time he didn’t even say hi when he entered the room and was cold and brushed off all our questions. His wife on the other hand was never friendly and got ruder and ruder the subsequent visits. This 4th time, we scheduled our cleaning at exactly 3:30pm for ourselves and our kid. We have our kid in school until 3:10 and don’t live that close so we made sure to pick up him up 20 minutes earlier just so we can get there on time. Because that’s the respectful thing to do. But when we got there at 3:28pm, we were surprised to find the front door locked, and the lights inside turned off! It was so weird. I… rang the door bell many times, waited and rang the door bells again and again with no answer. I then called Dr. Liu’s cellphone with no answer to the voicemail. Called the office phone and his wife picked up. I said we were there and the door was locked. She didn’t apologize and said they went to pick up their kids from school and to wait. We waited until around 3:45pm and Dr. Liu came and unlocked the front door. When he saw me, no hi and no smile. NO acknowledgement of our existence and just walked to the back and disappeared. Wow! Sure it was not a long wait but it was the way they handled everything and not even apologizing and not even a hi when they saw us that really turned me off. We felt very disrespected and un-welcomed. I was upset and told his wife that it was not right that they didn’t even tell us they had the office closed and locked and were running late and that we respected their time and picked up our kid earlier from school just so we can be on time for them. I cannot believe Dr. Liu’s wife started rudely arguing with me saying it was just a few minutes and that it was not a big deal. I told her it wouldn’t have been a big deal if they had notified me what was going on then to have us come to an empty office that was locked. But she continued to rudely defend themselves saying they did nothing wrong. That’s when I said, we were leaving. Just wow! This really shows you how unprofessional and unethical this place is. This is not how you treat your customers. Now reflecting back, every time when we signed and paid the bills after our services, Dr. Liu’s wife always said to us: “we charge extra, and if there’s any left over after insurance, we will reimburse the money back to you”. To this date, there has been no reimbursement from Dr. Liu’s office. This wasn’t even a big deal if they had been nicer. But sadly we felt disrespected and unwelcome.