To say I am upset is highly understated. I know I have a hiatal hernia, went to Dr. Bizzaro, he spent maybe 3 to 5 mins MAX with me and then bam, he wants to scope me he says, he was VERY dry and cold said he would put me to sleep, I have NEVER had anesthesia and I explained I have a SEVERE panic disorder he did not say much just waved it off pointed at a chart on the wall and showed what it looked like to be scoped on the diagram then opened the door and had me walk out to the nurse who made an appointment for the endoscopy. I told her I was scared about being put under anesthesia and explained I never had it done, she was VERY young early 20's maybe and said she would be scared too and that she has never had anesthesia. I went home and told my husband that I just did not like him that he spent no time with me was making strange diagnosis and did not even look at My x-rays or the barium x-rays I had done. Over-all one of the worst experiences I have ever had with a Dr. So to the… day of the "procedure".I was terrified, I could not sleep, I finally fell asleep close to 6am, I told My husband I did not want to do it, but maybe I just needed to get it done and over with. I asked if he could call the office and tell them I did not want anesthesia and to please tell them I have a severe panic disorder. My husband ended up going to their office to talk to them before I woke up. He explained how scared I was, My panic disorder, My lack of sleep and how once when I had to have a cat scan with contrast how scared I was and it took them 4 tries and some time for Me to calm down to do it. They told my husband they would take care of me and they are accustomed to dealing with highly anxious patients. My husband woke me up after letting me get as much sleep as possible before we had to go and told me he talked to them and what they said, he said they would work with me to make sure I felt comfortable and not anxious. On a side note I must admit I stayed up late like I said nervous reading up on the procedure and looking at some videos, but it was NOT the procedure that had me anxious it was the anesthesia. I knew I had to get this done and over with. But it takes Me time to relax. I saw where some things told you not to take certain medicines before you come for the procedure. Dr. Bizzaro did not tell me if I could or could not take any medicine. When I told him I had a panic disorder during our first visit he did not make any suggestions for me to take one of my anti-anxiety medicines, so out of fear of not being told ANYTHING I just followed the many instructions on online sites that said to take nothing beforehand unless directed to do so. So back to the "procedure" the place is in the same building as his office just separated and you go into another door. I went in, they had me go behind the reception area after a few minutes where there was a young girl (again in her early 20's) reading and verifying out loud My name, address, etc. She made 2 mistakes reading it out loud, (there were no mistakes on the paper) so I told her to stop reading it out loud and I would read it to Myself and sign it. (This girls dialect was terrible she said aks, instead of ask, not a foreign girl, but obviously just a receptionist hired to do patient paperwork with poor speech). So back to the waiting room. The nurse came in shortly thereafter (the one my husband spoke with) and she took me to the actual procedure room, I thought this was typical, but apparently I found out later this was not. She went over the paper work they gave me and then I discussed how scared I was and she mentioned that it was propofol they used and everyone just loves it (yea for people who like to feel that way maybe). I told her I understand, but that does not calm my fears, I have never had any anesthesia I explained again. Then a man walked in, I did not know who he was, he was in khakis and a polo, turned out it was Dr. Bizzarro, I knew this because thats how the nurse greeted him, I had just seen him the week before in his office for that short 3 to 5 minutes and did not recognize him, that speaks volumes of the impression he left me with and the lack of time he spent with me. So he asked what the issue was, the nurse told him, he acted surprised, with very little reaction and I reminded him that I told him in his office last week that I had a severe panic disorder and I had never had anesthesia. So the nurse suggested the numbing spray and he said he would not do the procedure that way. I started crying and his facial expression never changed, he asked me what I was afraid of, I reminded him again the anesthesia, no reaction, then he started talking about the spray and how it numbed (of course I have had my throat numbed before with GI cocktails, not pleasant) he explained I could still gag and cough and that could cause more anxiety. They seemed frustrated and explained they had another patient with a 1pm appointment and they needed the room soon, so I would need to move to the outside area and calm down (My appointment was at 12:30 the next outpatient procedure was at 1pm in the SAME room). I was frustrated and explained I just needed to relax and mentally prepare, they told Me I could do that outside of the procedure room, and then I explained that won't help because as soon as they move me back into the procedure room I am just going to go right back to being upset again and I would have to start over with relaxing. She apologized and said that most people with anxiety usually just want it done and over with and thats why she brought Me straight in there and that she hated to put me through this again, but we would need to reschedule so they could have more time for me. (Mind you my husband went up there and spoke to them in person this very morning before My procedure telling them all of the issues I h
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