Dr. William G Koentz

We have always loved it there, and the staff is great! Now that we have no dental health insurance, my mind has quickly been pushed to feel that the billing is unethical. Generally, heath care practices always bill insurance double what they feel they will be paid. They then write off the rest of the amount. For self pay patients, the practice generally has a set fee schedule for self pay patients. This cost is usually always the amount that they would be reimbursed from an insurance company. Here's what does not sit well with me. We were charged $254 for a dental cleaning, x-rays, and the extra $10 covid ppe fee (don't get me started on this. Most ETHICAL practices would never pass this on to a patient, and only pass this on to insurance companies). This is the amount that is always billed to insurance, and they always write off 50%. Leslie called me back, and incorrectly stated this was insurance fraud. Continuing education is needed on current billing/insurance practices.

They have great office staff. They were very friendly and helpful. The hygienist was especially wonderful with my daughters first appointment.

great dentist