Dr. Xavier Joseph Caro, MD

While my initial visits with Dr.Caro and his office were great, just like others mentioned, visits got progressively hostile and his office staff is rude, unprofessional and lacks overall empathy for their patients. The only person I had a great experience with here who actually tried helping me was nurse Joy. The labs that Dr.caro had ordered were insanely expensive but I was finally getting some answers so I was continuing with him. I struggled paying for some of these labs once and couldn't get my bloodwork done so Dr.Caro didn't want to see me unless I did the labs. I called asking if they could send the lab work to another lab for me so that I didn't have to pay the lab work in a huge lump sum and because my illness began accelerating and I was quickly becoming bedridden. I explained this to Joy and she did her best to help me out but in the middle of talking to her, the receptionist yanks the phone away from her and without letting me explain my situation just told me to get… the bloodwork done and hung up on me. ZERO EMPATHY OR UNDERSTANDING. I tried asking them to help me fill out my FMLA forms too but they also wanted to charge me $300+ just told fill out a few lines on a sheet of paper. I couldn't afford either of these things because I was already on disability and wasn't getting enough. Eventually I became bedridden within the next 2-3 weeks and I ended up in the hospital and lost my job because the receptionist, Maria, didn't want to allow Joy to help me with sending the lab work elsewhere and because they refused to send the FMLA paperwork by the designated timeframe I gave them. I required emergency surgery because I had a large malignant tumor on my ovary as well as multiple autoimmune disorders. Dr.Caro initially asked me to call him and tell him of any changes I was experiencing because of how sick I was but when I'd call to ask to speak to him to ask a question about new symptoms the receptionists would gate keep him and tell me that "All I had was a UTI" despite the insane amount of pain and telling them I knew it wasn't a uti. After losing everything I had to sign up for state benefits and required my medical records from Dr caro. I called them while I was in the hospital to request them and they said that they would send them over. A day later and nothing came through so I called again and they said they'd send them over again, nothing. At this point I realized they weren't actually going to send them and that they were just giving me the run around. I called again and asked for them to be emailed or mailed and they refused to send them or give them to me unless I went in person and paid a $25 fee. Even when I explained that I just had MAJOR surgery and was in the ER they wouldn't consider mailing them or allowing a relative to pick them up. They gave me a really hard time and were being so condescending to me just because I couldn't physically go in person. I later found out that what they were doing of charging me for my records when I'm trying to apply for benefits was illegal through the Medical Boards website. I sent them an email instead asking for them to be sent by mail. It was only after I explained the medical boards rule and asking for a reasonable accommodation that they actually sent me my records. Their negligence led me to lose my job and that created a chain of issue after issue when I was applying for medi-cal and Edd. This ended up delaying my treatment by a few months AND delaying my Edd claim processing. It took over a year to rectify the issues that arose from EDD. Unfortunately I had to contact them again so that they could fill out one final form for EDD to be finalized. When I called, the office manager was nothing but unprofessional, condescending and mocking the fact that I was a disabled cancer patient. I tried being cordial but the way they were talking to me was so rude that I had to lie and say some bs where my disability required they email me. It was

Time spent but worth the wait. Man has extensive knowledge and understand the disease well. Thorough, consistent, methodical. It can be a wait at times, but its usually due to spending time with patients and understanding an individuals issue vs not over-booking them like cattle (and issue of late of the system). Team is good, and supportive. A solution (a correct solution) is at hand, and sometimes it takes time, but isn't it better to right then waisting time on a path with limited results (?)

not a competent doctor and he is full of himself, not punctual makes patients and staff wait.