Dr. Yesenia Ramos, MD

I have never been so upset by a doctor visit that I wrote a negative review, but today's appointment (or lack of an appointment) has caused me to write one. I have been mildly annoyed with this office for very long waits and a not so clean office for some time, but I liked the fact that they always were able to squeeze us into the schedule. Today, however, I had an experience that has caused me to pull my children off the patient list and find a new doctor. When I arrived for my appointment, I waited nearly 25 minutes before I was called over to give the staff my insurance card. When I did, we discovered that the new insurance card had me with a different primary care provider. I called the insurance and had a confirmation number for the change to me made, but apparently the doctor, Dr. Ramos, who was perfectly content to have me wait in the office for almost a half hour past my appointment time, could not be bothered to wait the ten minutes for me to resolve the issue and decided… to cancel my appointment. I spoke with Holly, the office manager, and I requested that she ask the doctor to reconsider since this was a short appointment and I had to leave work early in order to be there. She said the doctor would not change her mind. Then, I requested that she ask any of the many other doctors and nurse practitioners to try to fit us in, but she said none of them had time either. It was pretty clear to me that the office has a double standard and a consistent attitude of poor customer service. I requested our medical records, and have moved to a new office, and I strongly recommend that people considering this office for their needs reconsider. I did want to note that the two receptionists at the front desk were very kind and tried very hard to make things work out. I feel sad that any bad review I would give might reflect on them and their empathy for patients, as they made every attempt at helping resolve the issue that they could.