Dr. Zane Jay Mcfadden

I have been seeing this dentist for over 3 years. Never, have I had a bad experience at this office. The staff are terrific, professional and courteous. Dr. McFadden himself... an honest and down to earth dentist! He will call you personally and will accommodate you at his convenience as with yours. This man isn’t about offering services you don’t NEED!! He is truly an old fashioned, great dentist- who has the pts best interest at heart. Truly an HONEST dentist... not looking to make big bucks off of patients!!!

I have a 17 year old child in foster care I am working with. I just tried to call to see if their office is taking in patients for emergency care during the Coronavirus pandemic. Dr. McFadden proceeded to talk to me like I am a moron, hung up on me once, and when I called him back to mention that we were disconnected, He stated "Yeah.....", then when asking a simple question for how we would schedule an appointment, Dr. McFadden just said "Bye" and hung up the phone. I get it, the Coronavirus is stressful for everyone, but that kind of unprofessionalism towards some one just trying to help a teenager with tooth pain is uncalled for.

Creating the appointment was no problem as a first time patient, The nurse helping to take the x-rays was insensitive to my pain caused by cavities, and we're reprimand me for not holding the piece tightly even though I was in pain in that area. The doctor at first seem to be nice, but he is very blunt and doesn't like to repeat himself. I also didn't like how he would ridicule me and talked like if I was not present in the room. The doctor also was rough in doing the treatment and seemed insensitive to my pain, and whimpers while doing the procedure. He did anaesthesia before drilling, but after leaving the dentist hours after I feel a numb feeling in some of my limbs. I think that the anaesthesia was properly done since I shouldn't be feeling numb in my arms and chest. I will not go back to this doctor, and would not suggest going to him. Maybe if you were in a desperate spot like I was at the time, but I would not suggests it. The second nurse also would assume things or would put… her opinion in the treatment that I should take even after I chose a different treatment. She wasn't that considerate also to my shaking because of being cold because I wasn't feeling well that last week.

I was interested in setting up an appointment with Dr. McFadden as my dentist has been overbooked. This review is in regards to the RECEPTIONIST who is supposedly Dr. McFadden's wife. I believe she said her name was Krista or Kristen....well either way she is extremely RUDE AND UNPROFESSIONAL!!! She is also very misinformed, since I told her I acquired a couple cavities from my pregnancy, and she said "No that doesn't happen" when it is a common known FACT that pregnancy does cause tooth issues.... I wanted to set up an appointment for during the day time on a Wednesday and when I suggest noon, she was very snippy with me and said "Noon is lunch, so do you want 11am or 1pm??" I could not take her attitude and disrespect so I told her I did not appreciate the way she was speaking to me and will go else where and she hung up. Later on, My fiancé decided to call and speak with her supervisor regarding her awful behavior, when she then cut him off and said that she was her own… supervisor. He asked her politely if he could speak to someone other than her because he wanted to let someone know about how she treated me. She asked if he wanted to speak with the dentist, and he said "sure." She then said "So, what? Do you want him to fire me??" My fiancé was getting fed up at this point and asked her again to just put someone else on the phone to address this matter. She then said "Well, I'm his wife soooo...." and laughed. This kind of behavior is unacceptable in my opinion. She is supposed to be REPRESENTING her husband's office and is making them all seem extremely unprofessional and impolite. As a receptionist/customer service rep who is speaking with customers on the phone daily, I would never treat someone with the disrespect like this young woman did today to me and my fiancé. I will never recommend this dentist to anyone in the future just because of how this receptionist treated me. Perhaps if Dr. McFadden put into consideration how his "wife" is speaking and treating patients/potential patients, then he wouldn't be getting such a bad review.