Dr. Zina Alathari

Pros: The staff was friendly. When I accidentally cancelled my appointment the morning before, they were able to still see me despite the mix-up. Also, when the filling they gave me still felt sharp with my retainer in place a few days later, they didn't make me wait to sand it down. Cons: There are many. - They told me prices for services based on a dental plan that is not mine, although they had my plan member number and the directory readily available to them to accurately quote me the right prices. - When my exam and filling went long, they told me to come back the next day to have them finished. This would be fine, except that they went on to charge me and my insurance for two exams, thus using up the only two exams my insurance would pay for, when the services done were only one exams over two sessions. - They sent me an incorrect bill for at least $200 over the correct amount. They corrected this bill when I contacted them, and told me they would also correct the claim… with my dental insurer. They did not. This meant that they had still incorrectly "used up" the only exams my insurer allowed me. I spoke with Rasha in billing at least four times by phone, and was promised each time that she would resubmit a corrected claim with my dental insurer, but she never did. To promise your customers actions multiple times and then to simply not do them is very bad customer service and erodes all trust. - The only way this was resolved was for me to spend hours on the phone with my dental insurer, mail a physical, printed, formal grievance to my insurer, who finally worked with Zina's office to correct the claim. I can now finally use the exam they incorrectly took, but this whole process took over six months and many frustrating hours of my time to be resolved. I will not be returning, which is a shame, because they seemed very personable.