About Baylor Scott & White Medical Center Plano

Baylor Scott & White Medical Center Plano is a Hospital in Plano, TX. This facility has 160 total beds. This facility has been rated 4 times, with an average patient rating of 1.

HCAHPS Patient Score

2 of 5 Stars*
Patient Score Breakdown*
High Score
80%
Neutral Score
15%
Low Score
5%
Patient Recommendation*
96%
4%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

4 Ratings with 4 Comments

The overall average patient rating of Baylor Scott & White Medical Center Plano is Bad. Baylor Scott & White Medical Center Plano has been rated by 4 patients. From those 4 patients 4 of those left a comment along with their rating. The overall rating for Baylor Scott & White Medical Center Plano is 1.0 of 5.0 stars.

Location

Baylor Scott & White Medical Center Plano
4700 Alliance Blvd
Plano, TX 75093

Reviews

Showing 4 of 4

ER

I was here, last week with pain on my lower abdominal, the Doctor I got was sooooooo unprofessional, she ignored my answer, reputedly ask me the same question over and over, did nothing for my pain but cause me a allergy reaction, and send me home with out checking back with me, it was little the nurse who told me I was discharged, they did nothing for me I had to leave and go to a different ER. Because they would have left me die here.

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Worst medical experience ever

By far the worst hospital experience of my life and I work in medicine. These guys do not have their s*** together avoid this ER at all costs. I came via ambulance to the facility instead of seeing a doctor they took me to the waiting room where I sat for 4 hours completely ridiculous. When questioning the physician why it took so long they said quote "lack of resources". I wonder if they'll have more urgency when they see all the terrible reviews.

Full Review Rating Breakdown

Rodney Herson

Was brought into emergency on Sunday, January 24th with lacerations in my legs and in my arm, due to devastating accident at home. Was in excruciating pain, literally holding my arm together, screaming in their front office - nurse took a look and told my wife and I that it was all superficial cuts. After waiting one hour, I was taken into a room, begging for help. After 35 minutes they finally brought me something for pain. Nurse was rude and threatened to kick my wife out when she was simply advocating for me to get help while I was being ignored by the staff. After hours, they realized they could not handle my trauma and had to transfer me to Plano Medical Center, where I had surgery immediately upon arrival. This is not my first traumatic experience at Baylor Scott's ER. STAY AWAY FROM Baylor Scott IN PLANO ON ALLIANCE BOULEVARD.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Rodney Herson

Was brought into emergency on Sunday, January 24th with lacerations in my legs and in my arm, due to devastating accident at home. Was in excruciating pain, literally holding my arm together, screaming in their front office - nurse took a look and told my wife and I that it was all superficial cuts. After waiting one hour, I was taken into a room, begging for help. After 35 minutes they finally brought me something for pain. Nurse was rude and threatened to kick my wife out when she was simply advocating for me to get help while I was being ignored by the staff. After hours, they realized they could not handle my trauma and had to transfer me to Plano Medical Center, where I had surgery immediately upon arrival. This is not my first traumatic experience at Baylor Scott's ER. STAY AWAY FROM Baylor Scott IN PLANO ON ALLIANCE BOULEVARD.

Full Review Rating Breakdown

Services Provided

Baylor Scott & White Medical Center Plano offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Nuclear Medicine
Extracorporeal Shockwave Lithotripter
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
Postoperative Recovery Room
MRI
Outpatient Surgery
Alcohol and/or Drug
  • Similiar Hospitals

    Baylor Scott & White Medical Center Plano is similar to the following 4 Hospitals near Plano, TX.

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Baylor Scott & White Medical Center Plano