About Sumner Regional Medical Center

Sumner Regional Medical Center is a Hospital in Gallatin, TN. This facility has 155 total beds. This facility has been rated 1 time, with an average patient rating of 1.

HCAHPS Patient Score

1 of 5 Stars*
Patient Score Breakdown*
High Score
74%
Neutral Score
20%
Low Score
6%
Patient Recommendation*
96%
4%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

1 Rating with 1 Comment

The overall average patient rating of Sumner Regional Medical Center is Bad. Sumner Regional Medical Center has been rated by 1 patients. From those 1 patients 1 of those left a comment along with their rating. The overall rating for Sumner Regional Medical Center is 1.0 of 5.0 stars.

Location

get directions Sumner Regional Medical Center
555 Hartsville Pike
Gallatin, TN 37066

Reviews

Showing 1 of 1

Medically unsafe. HIPPA VIOLATIONS

Admitted following fall head trauma and acute kidney injury. Care in Emergency room was both professional and appropriate. Transferred to floor for observation of heart arrhythmia, head utrauma, acute kidney injury and hydration. Nursing staff rude, unprofessional, poorly trained and indifferent. Call lights were ignored , patients left verbally calling out for assistance repeatedly ignored. There were Hippa violations committed constantly. Due to rudeness, indifference of staff and fear for physical wellbeing I insisted upon leaving AMA (Against medical advice) following speaking to supervisor who denied my complaints and concerns. There was obviously lack of trained staff. They were understaffed and carried telemonitors in hallways which the nurses used to communicate between each other openly discussing patients by name in violation of Hippa regulations. I remained anxious and fearful throughout the night because I feared retaliation from staff because I expressed my concerns for myself and other patients which angered the staff. I requested my medical records when I was discharged to have for fourth Coming physician appointments with GP and neurosurgeon at Vanderbilt. I was provided what I was told were my records but upon arriving home realized they were only discharge instructions. I called medical records, requested records for physcian appointments that day. Medicalt record personnel were very polite, professional and very service oriented. Upon reviewing my records I was shocked to find diagnostic mistakes, slanderous comments and mistruths documented in my record which had already been forwarded to my physicians creating an improper incorrect misrepresentation of my past and current medical diagnosis putting my future medical care at risk. I discussed the errors with my GP, explained what I had been subjected to during my 18 hour stay. She advised me to contact administration and medical records regarding errors and addendum to correct and properly document health care and diagnosis. I have filed complaints with the Joint Commission and Medical Association against the hospital and Doctor Bernie who was my assigned caregiver who misrepresented and lied on my medical record. I would never Recommend SRMC for any care, and Ms. Peach the CEO and Nursing Administrator is unavailable for suggestions for facility and staff improvements. I am a registered nurse, and advanced nurse practitioner in critical care for 40 years and I know what I speak of. Seriously suggest if at all possible bypassing this hospital for Skyline or Nashville facility. If you must stop, allow the ER staff to treat and stabilize you then request transfer out to Nashville facility. I would strongly recommend Ms. Peach spend less time in Washington DC (per her nurse staff) and focus on problems overwhelming SRMC which are jeopardizing patient safety and confidentiality. Admitted following fall head trauma and acute kidney injury. Care in Emergency room was both professional and appropriate. Transferred to floor for observation of heart arrhythmia, head trauma, acute kidney injury and hydration. Nursing staff rude, unprofessional, poorly trained and indifferent. Call lights were ignored , patients left verbally calling out for assistance repeatedly ignored. There were Hippa violations committed constantly. Due to rudeness, indifference of staff and fear for physical wellbeing I insisted upon leaving AMA (Against medical advice) following speaking to supervisor who denied my complaints and concerns. There was obviously lack of trained staff. They were understaffed and carried telemonitors in hallways which the nurses used to communicate between each other openly discussing patients by name in violation of Hippa regulations. I remained anxious and fearful throughout the night because I feared retaliation from staff because I expressed my concerns for myself and other patients which angered the staff. I requested my medical records when I was discharged to have for fourth Coming physician appointments with GP and neurosurgeon at Vanderbilt. I was provided what I was told were my records but upon arriving home realized they were only discharge instructions. I called medical records, requested records for physcian appointments that day. Medical record personnel were very polite, professional and very service oriented. Upon reviewing my records I was shocked to find diagnostic mistakes, slanderous comments and mistruths documented in my record which had already been forwarded to my physicians creating an improper incorrect misrepresentation of my past and current medical diagnosis putting my future medical care at risk. I discussed the errors with my GP, explained what I had been subjected to during my 18 hour stay. She advised me to contact administration and medical records regarding errors and addendum to correct and properly document health care and diagnosis. I have filed complaints with the Joint Commission and Medical Association against the hospital and Doctor Bernie who was my assigned caregiver who misrepresented and lied on my medical record. I would never Recommend SRMC for any care, and Ms. Peach the CEO and Nursing Administrator is unavailable for suggestions for facility and staff improvements. I am a registered nurse, and advanced nurse practitioner in critical care for 40 years and I know what I speak of. Seriously suggest if at all possible bypassing this hospital for Skyline or Nashville facility. If you must stop, allow the ER staff to treat and stabilize you then request transfer out to Nashville facility. I would strongly recommend Ms. Peach spend less time in Washington DC (per her nurse staff) and focus on problems overwhelming SRMC which are jeopardizing patient safety and confidentiality.

Wait time
60 minutes
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Sumner Regional Medical Center offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
MRI
Postoperative Recovery Room
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

555 Hartsville Pike, Gallatin, TN
  • Similiar Hospitals

    Sumner Regional Medical Center is similar to the following 4 Hospitals near Gallatin, TN.

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Sumner Regional Medical Center