About Faxton-St Luke's Hospital-St Luke's Campus

Faxton-St Luke's Hospital-St Luke's Campus is a Hospital in Utica, NY. This facility has 372 total beds. This facility has been rated 4 times, with an average patient rating of 2.5.

HCAHPS Patient Score

1 of 5 Stars*
Patient Score Breakdown*
High Score
59%
Neutral Score
31%
Low Score
10%
Patient Recommendation*
94%
6%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

4 Ratings with 4 Comments

The overall average patient rating of Faxton-St Luke's Hospital-St Luke's Campus is Good. Faxton-St Luke's Hospital-St Luke's Campus has been rated by 4 patients. From those 4 patients 4 of those left a comment along with their rating. The overall rating for Faxton-St Luke's Hospital-St Luke's Campus is 2.5 of 5.0 stars.

Location

get directions Faxton-St Luke's Hospital-St Luke's Campus
1656 Champlin Ave
Utica, NY 13502

Reviews

Showing 4 of 4

Saved my mothers life

My mother had the best care Keep in mind we must all do our part in helping with the healing process. The I.C.U. staff was amazing. The surgeons were outstanding The wound care and pulmonology group were all caring and competent

Wait time
20 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

WORST HOSPITAL I'VE EVER VISITED

id rather lay in a ditch and die then go to st lukes hospital.. that hospital's only objection is to be snotty, demeaning, cruel and put you in your grave ,, especially if your an older person. the doctors are very unprofessional.. and they only care about getting back to the beach or golf court.. the cafeteria food gave me stomach cramps.. its too bad the staff in charge are so horrible.. because some of the nurses were nice and caring and helpful .. my recommendations stay as far away from that hospital as possible.. if you want to live

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Maternity/ post paturm

I gave birth to my first daughter here 3 1/2 years ago (2015) and had a good experience...this time around wasn’t so great! Very disappointed, they got rid of the nursery so now the baby’s with you 24/7 and you get zero sleep. The nurses must not communicate or something because they all tell me different things. I’m ready to go home and be done with this place. Very upsetting because your emotions are already all over the place after giving birth and then the nurses look at you like ur nuts when you ask or tell them something the previous nurse said and they don’t believe you. Needless to say they wanted to keep me another day before discharge and i refused! I get more help at home with my husband and I’m more comfortable. I’ve asked for pain meds and sometimes they forget or take 45 minutes. It’s teally ridiculous.

Wait time
10 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Confusion

I can't find the 3rd floor. The elevators are not color coded like most hospitals. If you take the elevator to the 3rd floor you may end up at the maternity ward - this was NOT where my father was.

Wait time
10 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Faxton-St Luke's Hospital-St Luke's Campus offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
Postoperative Recovery Room
MRI
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

1656 Champlin Ave, Utica, NY
  • Similiar Hospitals

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Faxton-St Luke's Hospital-St Luke's Campus