About Carolinas HealthCare System NorthEast

Carolinas HealthCare System NorthEast is a Hospital in Concord, NC. This facility has 457 total beds. This facility has been rated 5 times, with an average patient rating of 3.4.

HCAHPS Patient Score

3 of 5 Stars*
Patient Score Breakdown*
High Score
Neutral Score
Low Score
Patient Recommendation*

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

5 Ratings with 3 Comments

The overall average patient rating of Carolinas HealthCare System NorthEast is Good. Carolinas HealthCare System NorthEast has been rated by 5 patients. From those 5 patients 3 of those left a comment along with their rating. The overall rating for Carolinas HealthCare System NorthEast is 3.4 of 5.0 stars.


get directions Carolinas HealthCare System NorthEast
920 Church St N
Concord, NC 28025


Showing 3 of 3

Too much time

We walked in around 9:40 am and as i speak we are still here at 5:05 pm! About two hours ago my son got anxious and went to ask when they wo yuk ks be calling him back. We waited longer and then they called him to discharge him, although they hadnt even gone over the ct scan which showed fractures. Once we mentioned this we are back in the lobby for a while then finally i a room but waiting waiting and waiting

Full Review Rating Breakdown


Was amitted thru er for chest pains. All of the er staff from registering to all the nurses and doctors where excellent they worked on me and kept me informed of everything that was going on with me. They stabilized me and got me up to second floor where all of the staff where the best people I could ask for. They were polite smart respectful and excellent at their jobs. I hope I don’t ever have to go back for heart problems but if I do I knew if that staff that took care of is there I will walk out better than I came in. If anyone has to go in and you end up on second floor you Anthony,Jesse,Brooke,and Ashley as your RN and you want Asnon and Mamita as you make they all are excellent

Wait time
5 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Fluids ordered in ER, never given.

Fluids were ordered at 4, they came to administer them at 8pm when patient was being discharged. Waiting time is very long between triage, tests and results.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Carolinas HealthCare System NorthEast offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Medicare Certified Transplant Center
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Outpatient Rehabilitation
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Emergency Psychiatric
Operating Rooms
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Physical Therapy
Postoperative Recovery Room
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

920 Church St N, Concord, NC
  • Similiar Hospitals

    Carolinas HealthCare System NorthEast is similar to the following 4 Hospitals near Concord, NC.

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Carolinas HealthCare System NorthEast