About Memorial Hospital Jacksonville

Memorial Hospital Jacksonville is a Hospital in Jacksonville, FL. This facility has 418 total beds. This facility has been rated 4 times, with an average patient rating of 3.

HCAHPS Patient Score

1 of 5 Stars*
Patient Score Breakdown*
High Score
Neutral Score
Low Score
Patient Recommendation*

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

4 Ratings with 3 Comments

The overall average patient rating of Memorial Hospital Jacksonville is Good. Memorial Hospital Jacksonville has been rated by 4 patients. From those 4 patients 3 of those left a comment along with their rating. The overall rating for Memorial Hospital Jacksonville is 3.0 of 5.0 stars.


get directions Memorial Hospital Jacksonville
3625 University Blvd S
Jacksonville, FL 32216


Showing 3 of 3

Five Stars

Staying here at Memorial Hospital 5 Central was such a pleasure! Nice clean rooms and good food! Even better staff!

Full Review Rating Breakdown

Worst hospital in Jacksonville FL.

Greatful for Laticia Lassiter

On the morning of 10/22/2018 I dropped off a friend in the Main entrance of Hospital because she was handicapped I told her to sit in the lobby while I go and find a parking space. When I arrived to the Lobby my friend could not be found. No one knew who I was talking about. The staff in the lobby could not find her by name.I became very concern that no one could remember seeing her come in. I sat in the Lobby for over 30 mins hoping she would show up After becoming greatly concerned I walked over to the same day surgery dept. The secretarial staff Laticia Lassiter who was on the telephone politely stopped talking to assist me. The only thing I could remember was my friend having to go to the 7th floor which I told this to lobby staff. But to make a long story short Ms. Laticia. decided to call 7th floor at Borland Groover after several attempts she received no answer. She then left her desk and walked with me over to the 7th floor of Borland Groover and with great relief I found out that a courrier had taken her their. Why no one in the lobby knew this was beyond me.The reason I am writing this review is to commend Laticia for taking away from her busy time to escort me there. She was very kind and pleasant. She will not know until she sees this review that I worked in a facility 40 yrs as an R.N. Please acknowledge Laticia for an outstanding caring award. She deserves it She is a valuable asset to the Institution. Awesome job Laticia. Never stop caring. Anonymous.

Easy Appointment
Communicates Well
Full Review Rating Breakdown

Services Provided

Memorial Hospital Jacksonville offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Extracorporeal Shockwave Lithotripter
Urgent Care Center
Therapeutic Radiology
Surgical ICU
Speech Pathology
Designated Trauma Center
Respiratory Care
Reconstructive Surgery
Physical Therapy
Adult Inpatient Psychiatric
Postoperative Recovery Room
Occupational Therapy
PET Scan
Pediatric ICU
Orthopedic Surgery
Non-Medicare Organ Transplant
Ophthalmic Surgery
Operating Rooms
Cardiac Thoracic Surgery
Outpatient Surgery
Outpatient Rehabilitation
Outpatient Psychiatric
Nuclear Medicine
Neonatal Nursery
Neonatal ICU
Medicare Certified Transplant Center
Inpatient Surgical
Medical Surgical ICU
Geriatric Psychiatric
Gerontological Specialty
Forensic Psychiatric
Emergency Psychiatric
Diagnostic Radiology
Emergency Department
CT Scan
Coronary Care Unit
Cardiac Catheterization Lab
Clinical Laboratory
Psychiatric Child and/or Adolescent
CARF Inpatient Rehabilitation
Burn Care Unit
Alcohol and/or Drug
Acute Renal Dialysis

Locations & Directions

3625 University Blvd S, Jacksonville, FL
  • Similiar Hospitals

    Memorial Hospital Jacksonville is similar to the following 4 Hospitals near Jacksonville, FL.

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Memorial Hospital Jacksonville