About Houston Methodist St John Hospital

Houston Methodist St John Hospital is a Hospital in Houston, TX. This facility has 178 total beds. This facility has been rated 9 times, with an average patient rating of 2.6.

HCAHPS Patient Score

4 of 5 Stars*
Patient Score Breakdown*
High Score
Neutral Score
Low Score
Patient Recommendation*

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

9 Ratings with 7 Comments

The overall average patient rating of Houston Methodist St John Hospital is Good. Houston Methodist St John Hospital has been rated by 9 patients. From those 9 patients 7 of those left a comment along with their rating. The overall rating for Houston Methodist St John Hospital is 2.6 of 5.0 stars.


get directions Houston Methodist St John Hospital
18300 Saint John Dr
Houston, TX 77058


Showing 5 of 7

Bait and switch

Beware of insurance verification. I was told my daughters treatment was covered. Houston Methodist Clear Lake or Houston Methodist St. John followed up with serving me a $5000 bill. I did not sign up for that. Business must be slow when you have to trick people into services.

Full Review Rating Breakdown

Not what it use to be!

There are so many things wrong with this hospital I do not have the time to tell you. Please be careful, you can get lost in the confusion!

Full Review Rating Breakdown

Failure to treat

I went to the ER of Houston Methodist St. John on 7/9/19 for intense neck and back pain. Dr. Derek Mercental gave me two shots for the pain. After an hour and a half, he asked how the pain was. I told him there was no reduction in my pain. Fifteen minutes later an Operations Administrator named Lindsey Albon along with a security guard told me I had to leave and make an appt. with my PCP. I feel he failed to treat me and violated the Hippocratic Oath which contains this. "I will apply, for the benefit of the sick, all measures [that] are required, avoiding those twin traps of overtreatment and therapeutic nihilism. "

Wait time
60 minutes
Friendly Staff
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Behind Schedule

We were scheduled for imaging at 12pm on Sunday, we waited a full hour before being taken back for imaging. Methodist is too big and understaffed to be convenient and easy.

Full Review Rating Breakdown


I have had 5 surgeries at Methodist St. John in Nassau Bay and my mother also was a patient there several times. I love this hospital, doctors, nurses and staff. We both received great care.

Wait time
10 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Houston Methodist St John Hospital offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Medicare Certified Transplant Center
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Outpatient Rehabilitation
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Emergency Psychiatric
Operating Rooms
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Physical Therapy
Postoperative Recovery Room
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

18300 Saint John Dr, Houston, TX
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Houston Methodist St John Hospital