About Holy Family Hospital

Holy Family Hospital is a Hospital in Methuen, MA. This facility has 261 total beds. This facility has been rated 3 times, with an average patient rating of 1.

HCAHPS Patient Score

4 of 5 Stars*
Patient Score Breakdown*
High Score
64%
Neutral Score
25%
Low Score
11%
Patient Recommendation*
93%
7%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

3 Ratings with 3 Comments

The overall average patient rating of Holy Family Hospital is Bad. Holy Family Hospital has been rated by 3 patients. From those 3 patients 3 of those left a comment along with their rating. The overall rating for Holy Family Hospital is 1.0 of 5.0 stars.

Locations

Holy Family Hospital has 2 locations

Holy Family Hospital
70 East St
Methuen, MA 01844
Holy Family Hospital
70 East St
Georgetown, MA 01833

Reviews

Showing 3 of 3

Rude

Tried calling to get information on my elderly father who was involved in a car accident and was hung up on twice before i had a chance to speak with anyone.

Full Review Rating Breakdown

Waste of my day

At the urging of my doctor, went to the ER with food poisoning. They ran some blood work, never ran the results of the stool sample, charged me $250, and sent me home with Pepcid. Mind you, I don't go to a doctor lightly. This was the first time in 30 years that I'd been in an emergency room and that was only because my doctor insisted I go since it was the weekend and the regular lab was closed. I certainly didn't want to be in an ER during COVID. No one ever called me with any results so I just called a week later and was told they never ran the tets, have no idea what kind of infection I had, and said there is no way I can access the results of my blood work without putting in a written request to the medical records department. I can't access anything electronically and they can't send anything to my doctor. I feel like I just went back in time. I don't plan to go to an ER again for another 30 years! What a waste of my time and money.

Full Review Rating Breakdown

Waste of my day

At the urging of my doctor, went to the ER with food poisoning. They ran some blood work, never ran the results of the stool sample, charged me $250, and sent me home with Pepcid. Mind you, I don't go to a doctor lightly. This was the first time in 30 years that I'd been in an emergency room and that was only because my doctor insisted I go since it was the weekend and the regular lab was closed. I certainly didn't want to be in an ER during COVID. No one ever called me with any results so I just called a week later and was told they never ran the tets, have no idea what kind of infection I had, and said there is no way I can access the results of my blood work without putting in a written request to the medical records department. I can't access anything electronically and they can't send anything to my doctor. I feel like I just went back in time. I don't plan to go to an ER again for another 30 years! What a waste of my time and money.

Full Review Rating Breakdown

Services Provided

Holy Family Hospital offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
Postoperative Recovery Room
MRI
Outpatient Surgery
Alcohol and/or Drug
  • Similiar Hospitals

    Holy Family Hospital is similar to the following 4 Hospitals near Methuen, MA.

The Vitals website is provided for your informational use only. Nothing contained or offered by, on or through Vitals should be construed as medical advice or relied upon for medical diagnosis or treatment. Vitals does not recommend or endorse any particular healthcare provider whose information or ratings appear on this website. We encourage you to read our full Terms of Service.

Holy Family Hospital