About Baylor Medical Center At Uptown

Baylor Medical Center At Uptown is a Hospital in Dallas, TX. This facility has 24 total beds. This facility has been rated 2 times, with an average patient rating of 2.5.

HCAHPS Patient Score

0 of 5 Stars*
Patient Score Breakdown*
High Score
87%
Neutral Score
8%
Low Score
5%
Patient Recommendation*
97%
3%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

2 Ratings with 1 Comment

The overall average patient rating of Baylor Medical Center At Uptown is Good. Baylor Medical Center At Uptown has been rated by 2 patients. From those 2 patients 1 of those left a comment along with their rating. The overall rating for Baylor Medical Center At Uptown is 2.5 of 5.0 stars.

Location

get directions Baylor Medical Center At Uptown
2727 E Lemmon Ave
Dallas, TX 75204

Reviews

Showing 1 of 1

great hospital experience, very bad billing department

Part 1, Actual service The staff was excellent, made me feel very comfortable with my outpatient procedure Part 2 Billing, Accounting etc. I am not sure what the disconnect between the hospital, my insurance and myself is. But the billing has one nightmare after another for almost a year. In short, my insurance submitted the EOB and payment. The EOB says my copay was $275, which I paid the day of my procedure. I keep getting a bill for around $1,200. The insurance company reviews and once again says my part of the payment is the $275. Numerous calls, messages left (out of about 20 calls over 6 months none are ever returned) When I do get through to someone, they tell me they do not have any EOB's etc. I fax them, Mail them, e-mail them, the Insurance company does the same. I follow up a couple of weeks later and it was acknowledged that they have them and my account has been sent to be reviewed. This was in October 2018, every 2 weeks I call and get a status update. When I do actually talk to some one and they tell me its under review, I still call every two weeks and get the same story when I actually talk to some one. Late Jan 2019 early Feb 2019, I get hold of a person and once again they tell me it is under review and they will call me when it is finalized. Not two weeks later I get a collection notice from a collection agency. I call again and now told there is nothing they can do as it hit their collection date. All information has been sent to the collection agency and my account has been closed. Call the collection agency, (same phone call problems as with the hospital) Finally talk to a live person that says we have no files here, only the letter outlining the amount owed. They request copies of the insurance EOB etc. I fax, e-mail and mail them. My insurance company also reiterates to me that I only owe $250.00 and sends them copies of the EOB. Called again and the person who I get, does nto know how to read the EOB and cannot even tell me what the date of the EOB or the correct date (1 date) of service. They now put it into account dispute and said it will go back to the Hospital. not sure what good that will do. Oh as a sideline, I have been informed by the insurance company that they have filed a non compliance complaint against Baylor Medical with Medicare.

Wait time
15 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Baylor Medical Center At Uptown offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
MRI
Postoperative Recovery Room
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

2727 E Lemmon Ave, Dallas, TX
  • Similiar Hospitals

    Baylor Medical Center At Uptown is similar to the following 4 Hospitals near Dallas, TX.

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Baylor Medical Center At Uptown