About Patewood Memorial Hospital

Patewood Memorial Hospital is a Hospital in Greenville, SC. This facility has 72 total beds. This facility has been rated 3 times, with an average patient rating of 1.3.

HCAHPS Patient Score

5 of 5 Stars*
Patient Score Breakdown*
High Score
91%
Neutral Score
7%
Low Score
2%
Patient Recommendation*
99%
1%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

3 Ratings with 1 Comment

The overall average patient rating of Patewood Memorial Hospital is Bad. Patewood Memorial Hospital has been rated by 3 patients. From those 3 patients 1 of those left a comment along with their rating. The overall rating for Patewood Memorial Hospital is 1.3 of 5.0 stars.

Location

get directions Patewood Memorial Hospital
175 Patewood Dr
Greenville, SC 29615

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Reviews

Showing 1 of 1

Faulty Communication from Staff

When my wife and I had our first baby at Patewood, we had one of the worst/stressful experiences possible. This was not due to health complications the delivery was quick and our baby was heathy. The problems were caused by the staff not communicating to us or each other. My wife repeatedly told the nurses that our baby didn't seem like she was getting enough food. The staff brushed this off for a whole day and the next morning our baby was weighed and she had lost 8% of her original body weight. My wife continued to to state that our baby was always hungry and wanted to feed. The nurses said "She is just using you as a pacifier. Just give her you finger with a glove on it." the next morning (the morning we were to be discharge) our baby was weighed again and she had lost 10% of her body weight. We were then told that 10% weight loss was the cut off limit and they would not let us go home... The staff then made my wife feel like she was at fault and had her meet with lactation specialist and ran tests on our baby girl and made my wife use a breast pump for hours. Later that evening they finally offered us some formula for our baby almost three days after she was born. Our baby gained back 3% of her weight over night and the next afternoon they let us go home after more tests and check ups. Nothing was wrong with our baby she has been healthy and continues to grow every day :) and my wife's milk came in the same afternoon after getting home! This could and should have been easily prevented if the staff of nurses had listened to my wife's concerns. This was our first baby and we were trusting the staff's advice to help us as we adjusted to our new life with our baby girl. We were miss lead. We are very unsatisfied with the service we received, it caused my wife and baby days of discomfort and not to mention a full extra day of bills from the hospital and more tests. I tried to communicate this situation to the hospital and and after 4.5 months of talking to customer service I finally hear back that they will do nothing to help or try to own up to the mistake they had made. I don't want to point fingers I just hope someone will read our story and it will prevent a similar situation from happening. Thanks for reading!

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown ttcqeayetrwczwezdueawsrsbdyr

Services Provided

Patewood Memorial Hospital offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Outpatient
Outpatient Surgery
Outpatient Rehabilitation
Extracorporeal Shockwave Lithotripter
Urgent Care Center
Therapeutic Radiology
Surgical ICU
Speech Pathology
Designated Trauma Center
Social
Respiratory Care
Reconstructive Surgery
Physical Therapy
Adult Inpatient Psychiatric
Postoperative Recovery Room
Pharmacy
PET Scan
Pediatric
Pediatric ICU
Occupational Therapy
Orthopedic Surgery
Non-Medicare Organ Transplant
Optometric
Ophthalmic Surgery
Operating Rooms
Cardiac Thoracic Surgery
Outpatient Psychiatric
Obstetrics
Nuclear Medicine
Neurosurgical
Neonatal Nursery
Neonatal ICU
MRI
Medicare Certified Transplant Center
Inpatient Surgical
Medical Surgical ICU
Geriatric Psychiatric
Gerontological Specialty
Forensic Psychiatric
Emergency Psychiatric
Dietary
Dental
Diagnostic Radiology
Emergency Department
CT Scan
Coronary Care Unit
Cardiac Catheterization Lab
Clinical Laboratory
Chiropractic
Chemotherapy
Psychiatric Child and/or Adolescent
CARF Inpatient Rehabilitation
Burn Care Unit
Audiology
Anesthesia
Alcohol and/or Drug
Acute Renal Dialysis

Locations & Directions

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Patewood Memorial Hospital