About Highland Hospital of Rochester

Highland Hospital of Rochester is a Hospital in Rochester, NY. This facility has 261 total beds. This facility has been rated 2 times, with an average patient rating of 1.

HCAHPS Patient Score

3 of 5 Stars*
Patient Score Breakdown*
High Score
Neutral Score
Low Score
Patient Recommendation*

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

2 Ratings with 2 Comments

The overall average patient rating of Highland Hospital of Rochester is Bad. Highland Hospital of Rochester has been rated by 2 patients. From those 2 patients 2 of those left a comment along with their rating. The overall rating for Highland Hospital of Rochester is 1.0 of 5.0 stars.


get directions Highland Hospital of Rochester
1000 South Ave
Rochester, NY 14620


Showing 2 of 2

I went in quickly thru emergency and care was downhill from there. Still recovering from dangerously poor care after a year.

Now I know why U.S. Medical care is so poor and dangerous, not to mention over priced many times. I never got a straight answer or told a real treatment plan except for misdiagnosed and medication mistakes. Whe n I went for a second opinion on surgery (not neefed! I was yelled at and then released with a by of 86), severe thrush infection and severe dehydration, all of which they caused. I was locked in a room, threatened with arrest for stealing my in and released near death. What happened to do no harm? Scary.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

I was misdiagnosed not helped with basic needs and yelled at because I was looking for a second opinion. Highland is scary!

This hospital is the worst I have encountered and I have been in hospitals considered third world. I was misdiagnosed, my questions were NEVER answered and I was released severely ill. I was yelled at mistreated and misdiagnosed. You need an armed guards 24/7 to be in highland hospital. I am still recovering.

Wait time
45 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Highland Hospital of Rochester offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Non-Medicare Organ Transplant
Urgent Care Center
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Medicare Certified Transplant Center
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Outpatient Rehabilitation
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Emergency Psychiatric
Operating Rooms
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Physical Therapy
Postoperative Recovery Room
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

1000 South Ave, Rochester, NY
  • Similiar Hospitals

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Highland Hospital of Rochester