About Highland Hospital of Rochester

Highland Hospital of Rochester is a Hospital in Rochester, NY. This facility has 261 total beds. This facility has been rated 11 times, with an average patient rating of 1.

HCAHPS Patient Score

3 of 5 Stars*
Patient Score Breakdown*
High Score
72%
Neutral Score
21%
Low Score
7%
Patient Recommendation*
96%
4%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

11 Ratings with 11 Comments

The overall average patient rating of Highland Hospital of Rochester is Bad. Highland Hospital of Rochester has been rated by 11 patients. From those 11 patients 11 of those left a comment along with their rating. The overall rating for Highland Hospital of Rochester is 1.0 of 5.0 stars.

Location

Highland Hospital of Rochester
1000 South Ave
Rochester, NY 14620

Reviews

Showing 5 of 11

Nothing but callus mistakes and trauma

I was treated like crap, yelled at and traumatized overmedicated and left with avoidable permanent damage. I would grt up and leave this snaje pot if I wete dying. Little Strong is even worse. bigger buildings dont mean good care. Higland proves that.

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

One Star

I ised to think this was a decent hospital

Full Review Rating Breakdown

They truly are uncaring and dangerous

This facility was callus, disruptive and permanently harmful. I was misdiagnosed, over medicated, moved constantly, given doom and gloom, sent home with grave damage and absolutely no follow up. I may never recover from their care. They are draconian and archaic. unskilled, damaging, no compassion, no empathy, no real skill. big bill though.

Full Review Rating Breakdown

Worst care to the point of being scary.

I actually was released in critical condition. i said no to unnecessary surgery on advise of my pulmonologist and was punished for it, locked in my room with no food drink or meds, yelled at and then released. i was charged for six surgeons I did not use. My questions were not answered and I went to another hospital barely conscious.

Wait time
55 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Muscular and repository infection

Please get qualified doctors. I walked in front door to be seen and no one listened. The PA and nurse there were mean, rude and condescending. They did not help me. I told them the medicine I was given not working. I have muscular infection and causing other issues. They checked vitals and to work out with doctor. They told me if I did not leave, they would get the police to escort me out. Sick and twisted employees. Not fit for front walk in emergency issues. No one is over seeing this lower level staff. There were no actual doctors to speak with. They said we are the doctors and if I don't leave they will get the police to escort me out. I called the police station when I got home. They told me to call the hospital supervisor. I also called the emergency insurance nurse from my insurance company. The woman wanted me to go to different hospital. I have trouble breathing causing fever chills. My car broke down and I don't have transportation. If anyone does read this please do not go here for this kind of health problem. I can't even stand up to cook food. The women l saw were beyond ignorant. In proper training emergency health issues.

Full Review Rating Breakdown

Services Provided

Highland Hospital of Rochester offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Non-Medicare Organ Transplant
Urgent Care Center
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
Postoperative Recovery Room
MRI
Outpatient Surgery
Alcohol and/or Drug
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Highland Hospital of Rochester