About Spectrum Health Ludington Hospital

Spectrum Health Ludington Hospital is a Hospital in Ludington, MI. This facility has 97 total beds. This facility has been rated 2 times, with an average patient rating of 1.5.

HCAHPS Patient Score

4 of 5 Stars*
Patient Score Breakdown*
High Score
67%
Neutral Score
27%
Low Score
6%
Patient Recommendation*
97%
3%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

2 Ratings with 1 Comment

The overall average patient rating of Spectrum Health Ludington Hospital is Poor. Spectrum Health Ludington Hospital has been rated by 2 patients. From those 2 patients 1 of those left a comment along with their rating. The overall rating for Spectrum Health Ludington Hospital is 1.5 of 5.0 stars.

Location

get directions Spectrum Health Ludington Hospital
1 Atkinson Dr
Ludington, MI 49431

Reviews

Showing 1 of 1

The ER is terrible, other hospital services okay

My two emergency room visits left much to be desired. My first, I arrived with chest pains and known multiple health issues that would make that particularly scary. The doctor immediately decided it was anxiety, even as my bloodwork indicated something being very wrong. I was placed on one-to-one, like suicide watch, despite being no threat to myself. I mentioned my health issues, and she refused to explore whether they could be the cause. Next thing I know, someone from community mental health is in my room to interview me. I was sent home with no relief and a referral for therapy. My doctors, when I followed up, were horrified. I was told by more than one practice that if I think I can survive the drive, to go the hour north or south to a different hospital in an emergency. Well, two months later I am bleeding uncontrollably and my doctor orders me to the ER ASAP. Great. I get in right away and was treated terribly by my nurse. I could tell she was not listening while I spoke. Eye-rolling and tutting and all. While I sat there. Bleeding. After imaging and bloodwork showed that yes, I am bleeding and yes, my iron levels were real low now, the same nurse came in to tell me I was on my period "what did I expect?" (I was not, we discussed this, it's why I was there..), that her bloodwork is worse than mine so be grateful. I left, still bleeding out, with no instructions for follow-up care, but instructions from the doctor to come back if it continues. I said "It continues now, do I just turn around?" And the nurse said, "we still won't help you". So yeah, not going back if I can ever help it. I don't recommend it at all. Munsing and Mercy aren't that far, if you can make it. For imaging and other services, they are just fine. I haven't had any bad service outside of the emergency room.

Wait time
30 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Spectrum Health Ludington Hospital offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Speech Therapy
Interns and Residents
Laboratory
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Home Health Aide
Neonatal ICU
Appliance and Equipment
Forensic Psychiatric
Chemotherapy
Nursing
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Medical Social
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Nutritional Guidance
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Vocational Guidance
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
Postoperative Recovery Room
MRI
Outpatient Surgery
Alcohol and/or Drug
Other

Locations & Directions

1 Atkinson Dr, Ludington, MI
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Spectrum Health Ludington Hospital