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8 Ratings • 7 Comments

2.8
  • 3
  • 1
  • 4

Quality Rating

Neutral

Effective Treatment
Clean Facility
Wait Time
50 min
Communicates Well
Friendly Staff
Post Procedure
Easy Appointments
Appropriate Followup

Showing 8 of 8 Ratings

Kudos for the ER Team

Caring staff in the ER. We took a very sick friend to Lutheran. They admitted him, put him in a room and started care right away and kept his family informed every step of the way. Wonderful!

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This hospital is ridiculous!!!

We waited HOURS. Literally HOURS to be seen. They won't allow you to be with your loved one and all they cared about was people who need to be vaccinated. This hospital is HORRIBLE

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Terrible wait times and severely understaffed

Came in for internal bleeding (black stool) and waited for 5 hours only to wait another hour to see a doctor and receive my blood work results.

Wait time
55 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Using patient’s mental health issues to make money

This facility prioritizes money over patients well-being. If you care about your loved one please do not take them here!

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Nursing staff was great.

I recently spent 17 days in Lutheran Medical Center. Almost everything about my stay was positive. The nurses were absolutely awesome. Great attention and skills. The entire medical staff was great. The doctors listened to my concerns and adjusted my treatment. My whole experience was so good I won't even mention the little things that may need some improvement.

Wait time
45 minutes
Friendly Staff
Communicates Well
Effective Treatment
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Arvada, Co

This use to be a great hospital....20 years ago. Whatever has happened to this hospital is very sad for our community. Too many stories...too many terrible ecperiences.

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Very Rude Follow up callback

I went in for shortness of breath, chest tightness, left arm sensations recent fainting spells, after being encouraged by medical professionals and family. The hospital is located on a beautiful police protected campus. The rooms are nice and staff professional. The attending physician followed protocol very well but seemed touch and go about my medical terminology, leaving my doctor a note stating that I kept ‘dropping multiple medical terms like ...’ but she didn’t have any symptoms. What really happened is a rapid fire questionnaire of diagnosis which I answered based on what specialists with more training and certifications than she will ever achieve. That being said, she did her job just fine as far as I can tell. She believed I was having heart failure. Today, I was sent an unexpected survey that asked. One question is do you understand your discharge instructions? I answered No Are you feeling better, same , or worse? I answered worse. The woman that called couldn’t have been brassier. She was defensive to a fault and misinterpreted everything I said, needlessly defending the doctor, interrupting and saying I was breaking up every time I tried to speak. I hadn’t been aware that I ‘may’ have suffered a heart attack at an undetermined time as stated on report. Since I recently had an ECG I presume it within the last few months. Based on the machines readings I may have serious issues but it wasn’t unknown to me and I wasn’t sure of protocol. I voiced being confused about not being told when I left that this may have happened at some point as I was unaware, if that truly is the case. I had to explain to the rude one that they contacted me she had a terrible attitude and a loud, rattling , irritated voice. The follow up is TERRIBLE. She was beyond defensive for someone who wasn’t in the room with a doctor I wasn’t complaining about. I reminded her that answered that I was feeling worse. And she rambled on about calling my primary, blah , blah , blah. I told her and the doctor I would be following up with my primary. I reminded her again that I was feeling worse , but her voice is unbearable and she was still talking when the call disconnected.

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    Lutheran Medical Center is similar to the following 4 Hospitals near Wheat Ridge, CO.

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Lutheran Medical Center