About Mercy San Juan Medical Center

Mercy San Juan Medical Center is a Hospital in Carmichael, CA. This facility has 370 total beds. This facility has been rated 8 times, with an average patient rating of 1.9.

HCAHPS Patient Score

2 of 5 Stars*
Patient Score Breakdown*
High Score
69%
Neutral Score
22%
Low Score
9%
Patient Recommendation*
93%
7%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

8 Ratings with 7 Comments

The overall average patient rating of Mercy San Juan Medical Center is Poor. Mercy San Juan Medical Center has been rated by 8 patients. From those 8 patients 7 of those left a comment along with their rating. The overall rating for Mercy San Juan Medical Center is 1.9 of 5.0 stars.

Location

get directions Mercy San Juan Medical Center
6501 Coyle Ave
Carmichael, CA 95608

Reviews

Showing 5 of 7

Dr. Pe

Worst doctor . Dosent care about patients. Has alot of gut to talk rude and disrespectful. I wouldnt recommend her to anyone. How is she supervise doctor.

Full Review Rating Breakdown

Quality Care

Our son experienced an emergency laparoscopic appendectomy at this hospital recently. He was in the hospital for over a week recovering. The surgeon Dr. Coates, provided excellent care. Our son's nurses both in the adult unit (RN Natasha) and pediatric unit (RN Rich) were attentive, supportive, encouraging, kind, and compassionate. Our environmental specialist Anthony was helpful and informative in acclimating us to our home away from home. The music therapist was fantastic in creating healing and calming environmental support. The physical therapists were excellent in scaffolding exercises to support progress. We appreciate all the staff at MSJMC for their care and concern provided at a critical time of health needs.

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

ER sucks

Worst emergency room very bad experience with doctors I just asked about

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

HORRIBLE

Horrible!!!! Staff& doctors think they are God. If you read the reviews from a week ago you will see how horrible this place is

Wait time
60 minutes
Friendly Staff
Communicates Well
Full Review Rating Breakdown

Piss Poor Service

Since December my sister has had less than mediocre care. She has a illness that is causing her a great deal of pain and since the doctors say they have done all they can do the hospital discharged her in an unsafe manner causing her to return back to the hospital in a manner of 10 hours or so. The CEO Michael Korpiel has not done much(I believe) to make sure his nurses and doctors make my sister as comfortable and have dignity while at this establishment. This place lack simple things like ( turning my sister in a timely manner ever two hours, or by giving her medication at the same time ever day like it should be administered, or by giving oral care, bathing her) a few doctors have giving up on her while some nurses have hung her medication but never attached to her port.this team of doctors,nurses, palliative care, case managers, and supervising physicians are great at having a meeting to discuss care the patient But will change what was agreed upon whenever they choose to ( which is wrong)This hospital is slowly using euthanasia on my sister (which is against the law) I say this because they will take her off certain medications for a day or so then put her back on it if one of my family members complained or ask what happened to a certain IV, drip, or hear monitor. They have put the wrong N G tube in her nose and the nurse feeding her does it fast which caused the tube to clog up.The staff (nurse, doctors, caseworkers, care providers) will talk about my sister status in the hall of the 4th floor which I believe is against HIPAA and laugh as if my sister's life is a joke. You may ask, why is she still at this hospital? We have asked the hospital to transfer her to UC Davis but she was denied the day she was supposed to be transferred and the last time they transferred her to a skilled nursing facility nurse Christie said of she needed to come back to a hospital the ambulance would bring her back to Mercy San Quan because it's the closest hospital. My prayer to God it that these medical workers would understand that a patient should be treated with respect, dignity, awesome healthcare until the patient no longer needs care. Overall I am very disappointed and dissatisfied with the service my family has/is receiving ...no stars should be an option...horrible, horrible, just HORRIBLE!!!

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Mercy San Juan Medical Center offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Audiology
Medical Surgical ICU
Physical Therapy
Postoperative Recovery Room
MRI
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

6501 Coyle Ave, Carmichael, CA
  • Similiar Hospitals

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Mercy San Juan Medical Center