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9 Ratings • 9 Comments

1.4
  • 1
  • 8

Quality Rating

Dissatisfied

Friendly Staff
Communicates Well
Effective Treatment
Clean Facility
Wait Time
60 min
Post Procedure
Easy Appointments
Appropriate Followup

Showing 9 of 9 Ratings

Do not go here

Horrible. Felt worse there then when I went in. Never send a loved one here

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PLEASE SEND YOUR CHILD HERE

this place has actually helped me, the place is clean and you can tell the workers actually care about the kids and their job, everyone is so sweet and I kid you not I felt comfortable the same night I got there if the hospital lets you chose what place I highly recommend this place

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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the smell!

this place smells like urine. DO NOT SEND A LOVED ONE HERE. MR Dan was awesome i have to give them that.

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Negative 10th to the 10th potency

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Worst than death

Went there after a suicide attempt on my own will Never again if I need therapy or drugs I will talk to a doctor or therapist outside.In Brooke Glen they drug you dont let you sleep. If you're diabetic prepare for pain because they don't know what they are doing or they do it on purpose they literally torture you. Close this tax payer money wasting place.

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0 Stars

0 stars if I could. Total lack of compassion and widespread ineptitude. A nightmare.

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Mcm

Brooke Glen is a horrible place. The facility is filled with abusive language , lack of compassion and ineptness and that’s the staff. The patients can be physically violent punching each other in the face yes these are Female patients. The staff are unable to handle any patient crisis so two patients attempted to slit their wrist . I had severe intractable vomiting and was denied medical care. The CNA ask me if I swallowed a battery? Finally, I let the RN know if I am denied ER care I’m calling an attorney. I went to Abington Hospital and never returned to Brooke Glen. I never received any of my personal belongings including my Drivers license, a blank check and credit card. Please don’t send a loved one here. If you have a loved one here especially a child, go and get them hug them tightly and get them help at another place.

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Functions as a For Profit Prison

NEVER ALLOW ANYONE TO BE SENT HERE. This is a FOR-PROFIT facility that has been under federal investigation and has had several lawsuits filed against it for patient harm. This facility functions like a prison and will leave you more traumatized than when you arrived. They engage in in a number of questionable practices from sleep deprivation torture, medicating to sedate, disorganized untrained rude staff, etc. They only provide group therapy which is staffed by practicum students, and drug and addiction counselors. An example of their "evidence based" group therapy includes bringing your favorite song and discussing why you like it. Patients are stripped of all autonomy and are strip searched regardless of reason for being there. Food choices are extremely poor, it is clear this facility is cutting every corner possible to make a profit and does not have patients' best interest at heart. Medical providers are all foreign doctors who will spend approximately 5-10 minutes with you. They do not use any evidenced based treatment (unless you count their group therapy; see above). They will hold you as long as possible to make as much money as needed regardless of your mental status (they do no perform mental state exams either on which to base any of their recommendations). No full psychiatric evaluations are complete and their is no individually tailored treatment plans. Upon discharge you will meet with a "financial counselor" who will try to extort as much money from you with out an insurance claim even being processed. They will also "lower" your payment if you pay immediately without your claim being processed. For a facility that is meant to assist human beings in their lowest possible state they provide zero care and will put you into so much debt that it may trigger another crisis for you unless you are on medicaid or have really great insurance. Glen Brooke, stop responding with fill out our survey, everyone knows that you are not going to make an changes to your facility. There are comments from folks who were there over 10 years ago and had the same horrendous experience. You should be issuing formal apologies and compensation to all the patients you traumatized because you violated the first rule of medicine - Do no harm. Following that you should issue an action plan on how you plan on improving patient experience, and prioritizing patients over profit.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Lack of communication and communication by staff

Our loved one signed themselves into Brooke Glen Hospital. We were given permission to talk with staff, doctors, nurses, etc., by our loved one. We were subjected to verbal abuse from the receptionist, nurses. The doctor never returned our call. Lack of communication, verbal abuse, respect for human dignity. It isn't a healing place for people with mental illness. Prisoners have more rights in county lock up. Prisioners have more rights in the state penn.

Friendly Staff
Communicates Well
Effective Treatment
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  • Similiar Hospitals

    Brooke Glen Behavioral Hospital is similar to the following 4 Hospitals near Fort Washington, PA.

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