About Mercy Hospital Springfield

Mercy Hospital Springfield is a Hospital in Springfield, MO. This facility has 866 total beds. This facility has been rated 6 times, with an average patient rating of 2.8.

HCAHPS Patient Score

4 of 5 Stars*
Patient Score Breakdown*
High Score
Neutral Score
Low Score
Patient Recommendation*

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

6 Ratings with 3 Comments

The overall average patient rating of Mercy Hospital Springfield is Good. Mercy Hospital Springfield has been rated by 6 patients. From those 6 patients 3 of those left a comment along with their rating. The overall rating for Mercy Hospital Springfield is 2.8 of 5.0 stars.


get directions Mercy Hospital Springfield
1235 E Cherokee St
Springfield, MO 65804


Showing 3 of 3

Compassion or lack of

Sensitive or Bad news should not be given to someone without a family/friend at her side. I suspect this was a very young physician who managed to do this. My friend had 2 long life friends, one available in person if need be and the other by phone. So, this admission one doctor NEVER passed her angio results on to those in the waiting area or even bothered to call the number listed on the chart which was REQUESTED. I believe Dr. Bertram with Interventional Cardiology was the physician involved. My very sick friend then has I believe the same physician approach her in the dialysis unit (knows no one) to give her very distressing news WITHOUT any support of her life long AVAILABLE friend . The result of this lack of compassion has reached even further to her physical well being. (Heightened anxiety, causing blood pressure to sky rocket, lung issues). She is now moving into an ICU bed THANKS to this doctor. I realize we would all be upset with the news including my friend but this SHOULD have been handled VERY differently. IN WHAT world of hospitals is this type of behavior acceptable? Please LEARN from this REVIEW. (The nurses were very sweet ). I pray she never has to enter this hospital again and certainly is not handled by this physician. Dr Gun was very good according to her

Full Review Rating Breakdown

Two Stars

ER Nurse left patient in bathroom after car accident then didn't take responsibility of it when confronted. Terrible bedside manner from staff and lack of compassion and care. Would Not recommend this hospital and definitely wont go back.

Full Review Rating Breakdown

Don't go here

Had a horrible experience in the ICU at Mercy Hospital in Springfield. In my opinion this is the worst , most incompetent group of doctors I have ever seen in one place. They made a lot of money making bad decisions for my brother . He was talking and breathing on his own after a truck accident. They decided to not listen to the back doctor and go ahead with surgery. They could not do the surgery because they caused him a stroke . He came back to the room seizuring and on a vent . they went ahead with the surgery days later after his vitals were better, to make money on him. He had to be taken off the vent because of the stroke they never admitted giving him. It took seven months to get the review which I was suppose to get in 30-45 days. Go at your own risk. Two other people I worked with also had horror stories about Mercy Hospital in Springfield. I wouldn't give them any stars if that was an option. Check out the news Mercy Hospital of Springfield, having to pay back $64,000,000 in bogus Medicaid fraud charges.

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Mercy Hospital Springfield offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Urgent Care Center
Therapeutic Radiology
Surgical ICU
Speech Pathology
Designated Trauma Center
Respiratory Care
Reconstructive Surgery
Physical Therapy
Adult Inpatient Psychiatric
Postoperative Recovery Room
PET Scan
Pediatric ICU
Occupational Therapy
Orthopedic Surgery
Non-Medicare Organ Transplant
Ophthalmic Surgery
Operating Rooms
Cardiac Thoracic Surgery
Outpatient Surgery
Outpatient Rehabilitation
Outpatient Psychiatric
Nuclear Medicine
Neonatal Nursery
Neonatal ICU
Medicare Certified Transplant Center
Inpatient Surgical
Medical Surgical ICU
Geriatric Psychiatric
Gerontological Specialty
Forensic Psychiatric
Emergency Psychiatric
Diagnostic Radiology
Emergency Department
CT Scan
Coronary Care Unit
Cardiac Catheterization Lab
Clinical Laboratory
Alcohol and/or Drug
Psychiatric Child and/or Adolescent
CARF Inpatient Rehabilitation
Burn Care Unit
Extracorporeal Shockwave Lithotripter
Acute Renal Dialysis

Locations & Directions

1235 E Cherokee St, Springfield, MO
  • Similiar Hospitals

    Mercy Hospital Springfield is similar to the following 4 Hospitals near Springfield, MO.

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Mercy Hospital Springfield