About Physicians Regional Medical Center Pine Ridge

Physicians Regional Medical Center Pine Ridge is a Hospital in Naples, FL. This facility has 101 total beds. This facility has been rated 6 times, with an average patient rating of 1.3.

HCAHPS Patient Score

2 of 5 Stars*
Patient Score Breakdown*
High Score
Neutral Score
Low Score
Patient Recommendation*

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

6 Ratings with 5 Comments

The overall average patient rating of Physicians Regional Medical Center Pine Ridge is Bad. Physicians Regional Medical Center Pine Ridge has been rated by 6 patients. From those 6 patients 5 of those left a comment along with their rating. The overall rating for Physicians Regional Medical Center Pine Ridge is 1.3 of 5.0 stars.


get directions Physicians Regional Medical Center Pine Ridge
6101 Pine Ridge Rd
Naples, FL 34119


Showing 5 of 5

No Customer Service in Emergency Room-GO ELSEWHERE!

When your loved one shows up at the ER in an ambulance, the great customer service ends after the Registration Department. POOR customer service begins when you walk through the door to the ER. Dr Klein and the housekeeping staff were the only ones who provided any kind of customer service. The Nursing Staff and assistants are miserable and they want to make sure you feel the same way as them; miserable. It doesn't matter that you have a loved one in an emergency situation. They do as little as possible and do it grudgingly. My mothers vitals monitor was not hooked up correctly and kept beeping; the nurses shut it off so it wouldn't annoy them!! They didn't ask who I was, offered no information on my mothers situation, and kept a a scowl on their face the whole time. The hospital would be wise to hold these miserable people accountable. I will never bring my family back to this hospital. And if you think one customer leaving doesn't matter then I will tell you this: You can lose your customers the same way you gained them....one at a time.

Wait time
60 minutes
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

28 hours no doctor and no antibiotics

And counting. The nurses if you see them are very nice. I have not seen a doctor since I was transferred from the ER around 7 am yesterday morning. I have a UTI because of a certain long term medication and I have not been prescribed any antibiotics that I can take, I had to bring my own meds from home on some other drugs. The quality of service is horrible, I’d be 100% better at home with my antibiotics than sitting here taking up space without the prescription that I actually need. I cannot leave until released as my insurance will not cover a “walk out”, I will not be allowing this to go, admitting people for no reason and then not treating them???

Communicates Well
Effective Treatment
Full Review Rating Breakdown

Clinic and hospital don't communicate

Dr trevidi told me I was stupid waiting 2 get insurance b4 visit.. I'm sorry I like 2 pay my bills. None of Dr's brought in by hospital talk 2 each other!!!

Full Review Rating Breakdown

Two Stars

My husband had shoulder replacement surgery here. The doctor never called me when he was finished. He had a cardiac incident that night and I was not called. He was kept overnight and although the staff were caring there was obviously a shortage. He was there 36 hours plus and was never given an opportunity to wash or brush his teeth, ugh!! Patients deserve basic hygiene!! The only reason for the fair review is the helpfulness of the staff. Otherwise it would be poor.

Full Review Rating Breakdown

Terrible health care

This hospital has horrible patient care and communication with family members. They say that they have a patient advocate but she does not answer her phone or return calls.

Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Physicians Regional Medical Center Pine Ridge offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Extracorporeal Shockwave Lithotripter
Urgent Care Center
Therapeutic Radiology
Surgical ICU
Speech Pathology
Designated Trauma Center
Respiratory Care
Reconstructive Surgery
Physical Therapy
Adult Inpatient Psychiatric
Postoperative Recovery Room
PET Scan
Pediatric ICU
Occupational Therapy
Orthopedic Surgery
Non-Medicare Organ Transplant
Ophthalmic Surgery
Operating Rooms
Cardiac Thoracic Surgery
Outpatient Surgery
Outpatient Rehabilitation
Outpatient Psychiatric
Nuclear Medicine
Neonatal Nursery
Neonatal ICU
Medicare Certified Transplant Center
Inpatient Surgical
Medical Surgical ICU
Geriatric Psychiatric
Gerontological Specialty
Forensic Psychiatric
Emergency Psychiatric
Diagnostic Radiology
Emergency Department
CT Scan
Coronary Care Unit
Cardiac Catheterization Lab
Clinical Laboratory
Psychiatric Child and/or Adolescent
CARF Inpatient Rehabilitation
Burn Care Unit
Alcohol and/or Drug
Acute Renal Dialysis

Locations & Directions

6101 Pine Ridge Rd, Naples, FL
  • Similiar Hospitals

    Physicians Regional Medical Center Pine Ridge is similar to the following 4 Hospitals near Naples, FL.

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Physicians Regional Medical Center Pine Ridge