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34 Ratings • 17 Comments

2.4
  • 9
  • 3
  • 1
  • 2
  • 19

Quality Rating

Neutral

Effective Treatment
Clean Facility
Wait Time
44.2 min
Communicates Well
Friendly Staff
Post Procedure
Easy Appointments
Appropriate Followup

Showing 12 of 34 Ratings

What family?

My loved one needed to go here and I was unable to access the ER due to COVID-19. I get it, we're in a health crisis...but you would think that someone would contact natural supports that can't access the hospital. NOPE, not this place.. They took his phone and transferred to a psych facility 12 hours later and NOBODY ever informed me of what was happening. Not a single call from a social worker, nurse, or doctor... Don't go here if you are seeking anything related to care for you or your family. I was appalled...

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Banner Desert misdiagnose ailment. 2/17/2020

Banner Desert ER misdiagnose my ailment on 2 /17/2020. ER nurse tried to do a IV, it was worst IV procedure I've had had done. She dug and twisted the needle in my arm. Told her stop and get out. Another nurse came in and inserted the needle with no problems. I was sent to E R with a possible stroke or aneurism. Next day a neurologist diagnosed me was myasthenia gravis. Worst patient's experience.

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patient care

Worse patient care. Horrible attitude in the er. No empathy for someone sick.

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Nurses

Some nurses have a real attitudes and one nurses gave my son s phone and dialed me when he wasn't suppose to talk.

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Unclean needs to be investigate

I would not even bring my dog there.

Wait time
45 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Horrible

They couldn't find a toothpick in my foot!

Spent 5 days in this facility and even after an exray and MRI as well as surgery they still left a 1" piece of a toothpick in my foot and charged $45,778.70 ! After continued pain had another MRI which showed still lodged in my foot which required another surgery to remove for another 14,000.00. I wouldn't recommend this facility to anyone.

Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Greatness

Walked into the ER for the 2nd day in a row once at a different hospital than this one on 3/28/2019. Once checked in and having problems for the 2 nd day in a row from spinel fluid going to my wife’s brain after a spinel tap not healing on its own. She was in so much pain she couldn’t bare to stand or sit. After check in was complete did get the guys name but super awesome he put us into a side room so she could lay down and lights off bc lights just make things worse also. Thank! Than they try the same thing the other hospital tried gotta go through process. We get that. Un like the day before when it helped today was worse so the meds didn’t work. Nurse Rolanda was amazing she had no trouble getting the iv in when the day before they had some issues. She’s class A! After the iv was gone and no signs of feeling better. Next step was to hope for a Anesthesiologist to be ready and out of surgery to come down and preform the blood tap. It took a few hours but way worth the wait Dr. Thomas was straight to the point with info and is outstanding at his job! Again Nurse Rolanda was put on the spot to find another vine to drow blood from so it’s 100% sterile. So she had to draw blood right when Dr.Thomas said I’m ready. That meant when he was in the spot for the blood patch. She didn’t miss a beat. Fantastic job to the both of them.! There is one other nurse in between that called our primary doctor but didn’t get her name either but thank you for your support. Update day after. Wife is doing well with no headache! Seems the blood patch did its job. She is only suffering from a little back pain witch was to be expected. Over all She would take a little back pain than that headache again Dr. Thomas (Anesthesiologist) ❤️ Nurse Rolanda (ER) ❤️ 3/28/2019 date in hospital.

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Total distraction

Very unorganized place. Can’t do anything right here. Wife had to call them and her doctors office just to force them to get her appointment. And get them to get insurance to approve what needed to get done. Why most one work so hard to get things done for you. Than they normally call you few days before. Whelp that never happened. Wife tried to call them so we knew when check in and are Co pay and all that nope that didn’t happen walking in blind. Great scott!!! Please have something ready for us. We only wished. Get there.... yup we got there. The signs in the hall way lmao way to turn you all around good stuff having so much fun now. Get to the check in part wait for it!!!! The guy comes over and says. We need to check and see if insurance approved this. Omg Wife did this part for you!!! Put still had to wait for him to get that done. Doing back flips now.! Now I’m waiting oh so patiently for the co pay..... I know it’s going to be all my spare change. Oh wait this guy shall a squral while helping us and left us hanging it’s fine. It took this poor guy 20 mins to import are info! Holy crap. Good thing I didn’t have to give them all my spare change I got to save 2 nickels and a dime. Get it!Good deal. Glad that part of our life is done. More yes more! Walk to the other side of the hospital.! What fun! Need one of them walking things like the airports have.! Get me there faster. Now finally we are there what a relief.!!!

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Great surgical hospital

I had pretty serious surgery here and spent a few days. This hospital is extremely clean, staff was caring from admissions to OR to surgical post op care. Surprisingly the food wasn't have bad. Just great overall experience.👍👍

Friendly Staff
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  • Similiar Hospitals

    Banner Desert Medical Center is similar to the following 4 Hospitals near Mesa, AZ.

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Banner Desert Medical Center