About West Houston Medical Center

West Houston Medical Center is a Hospital in Houston, TX. This facility has 276 total beds. This facility has been rated 19 times, with an average patient rating of 2.6.

HCAHPS Patient Score

3 of 5 Stars*
Patient Score Breakdown*
High Score
Neutral Score
Low Score
Patient Recommendation*

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

19 Ratings with 15 Comments

The overall average patient rating of West Houston Medical Center is Good. West Houston Medical Center has been rated by 19 patients. From those 19 patients 15 of those left a comment along with their rating. The overall rating for West Houston Medical Center is 2.6 of 5.0 stars.


West Houston Medical Center
12141 Richmond Ave
Houston, TX 77082


Showing 5 of 15

Tiffany Ben

I was placed in the hospital under someone else's labs and x-rays the doctor told me that I have pneumonia and I have a bowel obstruction never ones that I get an x-ray or MRI or anything of the sort to back up his claim but I told him to give it to me again to show you that he didn't get the right person blood x-ray or anything that messed it up the first time and now dr. Mohammed is refusing to go back and to look at it so I'm going to be filing a lawsuit because now I don't know who medication that he's given to me

Full Review Rating Breakdown

Case Management at West Houston Hospital on Richmond.

Please be careful when you are assigned a case manager at this hospital. I was assigned the most incompetent case manager I have ever had. Beware of Tracy Kam. She is a Past Nurse and needs to go back to being some kind of nurse because she will care nothing about your needs when you leave the hospital. if you are unfortunately assigned to her, take notes so that if you need you will have them. In my case, she in no way was an advocate and I was concerned about her competence and abilities. I see why they found her another job outside of nursing, but she seems lacking in both as she will not take care of your best interests. Beware! Request someone else.

Full Review Rating Breakdown

Run run

This place needs to be shut down. They do not follow Covid rules. They have patents stroking out in the ER. And the lady face went limp sad

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

My belief best small hospital in Houston with good caring doctors that are well rated

My doctors Are caring doctors and work with each other when need for patient

Full Review Rating Breakdown

bad experience in the emergency room

It was horrible, the person who attends you to register you has no ethics to treat patients, it seems we owe him something, they do not ask you anything my condition was serious it hurt and it was difficult for me to swallow I had a rash all over my body, it was practically empty, but the Man, I didn't even see you, when I saw that no one there was doing to ask me (there were two more chatting and looking at the computer) when I thought it was my turn I sat down and the person ignored me after a while he told me to wait sitting down. , I never looked at myself, it was like half an hour more when he finally deigned to register me, after a while a nurse arrived, he treated me with little patience and in a hurry I explained I do not answer he told me to sit outside and more nothing, those who arrived last I went inside the ER I never happened, a doctor never saw me. Graduates had already passed three hours and they gave me in a hurry when they saw that I was looking at the patient rights paper looking for a phone for some pills, then Almost an hour passed and I don't know who gave me a sheet to go to the pharmacy and that was all, I left with pain and anger and when I read the paper of what I said to the nurse, he did not put what I said. , I think he saw me, I look and then he would say this comes from a simple allergy, I did not go because my body was full of welts, itit was difficult for me to swallow and the temperature was rising according to the paper they saw me twice, lie, they never did it ever Go through that door, so check your staff there you go for ailment and you pay, you are not giving away anything and if so, either.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

West Houston Medical Center offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Medicare Certified Transplant Center
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Outpatient Rehabilitation
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Emergency Psychiatric
Operating Rooms
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Physical Therapy
Postoperative Recovery Room
Outpatient Surgery
Alcohol and/or Drug
  • Similiar Hospitals

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West Houston Medical Center