Showing 10 of 10 Ratings

Patricia Bearden

When you have an appointment here at this Hospital apparently your time doesn't matter whether it be in the hospital or a video appointment I understand that people get behind but to leave someone waiting when their appointment is at 11 a.m. and by 2pm still waiting after several calls and no one knows anything they just leave you waiting so that your whole day is takien up waiting. At least common courtesy to let you know that it's going to be delayed or that they are unable to get to you would be nice

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Bad to family

My sister had surgery at UAB Highlands. They would only let 2 family members see her after her surgery. I was told by the head nurse I could not see my sister after my Father and Brother in law came back from seeing her. I was told two people only even after thier visit. So I was not allowed to see my sister. I call administration and was told two people and no more visitors. Bed hospital for family to visit loved ones.

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Triage is a joke

Came in after an earlier appointment less than 24hrs prior with them. Took prescription and got worse. Physicians believe that I have a bile duct obstruction yet I was left in the waiting room for 4 hours. This seems unsatisfactory from a medical professionals point of view.

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Triage is a joke

Came in after an earlier appointment less than 24hrs prior with them. Took prescription and got worse. Physicians believe that I have a bile duct obstruction yet I was left in the waiting room for 4 hours. This seems unsatisfactory from a medical professionals point of view.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Effing joke of customer service

Active duty. Referred here by Air Force orthopedics. Had pre op meeting with surgeon for all of about 3 to 5 mins. Fast forward to post op appt 4 weeks later. Appt time was 1pm. I signed in at 1145....1pm rolls by, not called, 115, not called, 130 i go to the desk to see whats the deak. They completely skipped over me. They say it will be little longer because they are busy. I watch about a dozen patients who signed in after this point get called back before me. I finally get taken back at 230 pm. This is now 90 mins after my appt and almost 3 hrs after I signed in. Guess how long the physician seen me for. Anyone have a guess? Yeah, a total of about 90 effing secs. I drove 4 hrs one way for a 90 second talk i waited 3.5 hrs for. Not cool.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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I saw many bad reviews ,but I'm shocked because as a guest of a patient we haven't stopped talking about how everyone here has been great in every aspect to us .Very clean,fast to respond ,The nurses went beyond there duties to help .They also accommodated myself,a visitor who stayed with the patient .It has been very pleasant here.At night the nurses were so kind to be quite so we got our rest. Whatever it is you all are doing keep up the good work and Thank you

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It was very bad the nurse Heather Wilson would not allow me to see a Doctor she didn't care about my pain

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Uab Hospital Highlands