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About Mercy Hospital

Mercy Hospital is a Hospital in Minneapolis, MN. This facility has 573 total beds. This facility has been rated 1 time, with an average patient rating of 1.

HCAHPS Patient Score

4 of 5 Stars*
Patient Score Breakdown*
High Score
68%
Neutral Score
22%
Low Score
10%
Patient Recommendation*
94%
6%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

1 Rating with 1 Comment

The overall average patient rating of Mercy Hospital is Bad. Mercy Hospital has been rated by 1 patients. From those 1 patients 1 of those left a comment along with their rating. The overall rating for Mercy Hospital is 1.0 of 5.0 stars.

Mapbox Map of Mercy Hospital

Primary Address

4050 Coon Rapids Blvd NW
Minneapolis, MN 55433
(763) 236-6000

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Reviews

Showing 1 of 1

Unprofessional, Judgmental, Arrogant & Violate HIPPA

I had a horrible experience with Allina Transportation and the emergency department at Mercy Hospital on the evening of Sunday, May 13. I write in hopes that no other patient must go through what I did at the hands of callous, arrogant, and misinformed healthcare workers who have no business working with people when they are sick and vulnerable. First, a bit of back story on my situation. I suffered a traumatic brain injury 2 years ago, which I could hear the ER nurses talking to each other that "supposedly she had a TBI.” I did. I was treated in the ER at Mercy on April 29, 2016 and have had nothing but problems ever since. I have also had unexplained neurological issues for 11 years that they (Mercy Hospital) always labeled as psychosomatic/conversion disorder UNTIL I flew to Denver to get SPECT images of my brain at CereScan Corporation. The reports showed extensive damage and trauma. I was just sitting there using my computer on Sunday evening when I had an electric-like jolt on the left side of my head that was strong enough to knock my computer off my lap. Left side of body seized up and I was unresponsive, although I could still hear. Just couldn't speak or keep my eyes open. It was nearly an hour like this. I would stop seizing for a while only to start up again. My sister came over and when she and my husband couldn't get me responsive or stand me up to walk me to the car they called 9-1-1. The responders put something up my nose that mellowed the seizures/convulsions (I'm not sure anymore) quite a bit. I still couldn't speak or open my eyes. So in the ambulance the attendant was speaking to someone on the phone MOCKING me about how I was fine and "refused to speak, ha ha, isn’t that fun?" My sister saw that she wrote “pseudo-seizures” on the call intake form. When they were wheeling me in, another guy from the ambulance crew said in a mocking way "you can open your eyes now." It gets even worse. While in the ER, two nurses were discussing me thinking I couldn't hear. It may have been the nurse and ambulance attendant, not sure. They were saying I supposedly had an hour-long seizure but they didn't believe my family because "I didn't see any" and "she only had them when she thought someone was looking at her." This is the point where they even doubted my TBI. I couldn't say anything and wish I could say I was surprised, but with the psychosomatic nonsense I've had thrown at me the last 11 YEARS (on and off, symptoms terrible the last 2 months), I wasn't. When I have these spells, I go in and out of being able to speak and being alert. My voice came back after maybe half an hour, and I told them I could hear them and that if they were going to pull the "conversion disorder" stuff to let me go right now. I demanded they get my husband and sister who had the SPECT report with them that shows full well I have brain blood flow issues in 10 separate regions of the brain. Well, one of the nurses kept up with her attitude thinking I was faking the whole thing because now I could speak. The sudden onset and disappearance is typical for me. The doctor read the SPECT report from Colorado and then everyone's tune changed. They didn't find anything wrong with blood or urine so discharged me with an RX to hopefully control the seizures/convulsions until my appointment with a movement disorder specialist on the 23rd. I looked on MyChart later and saw that several lab tests in the hospital actually were abnormal. I have never yelled at or challenged someone like that in my life. I intend to follow up about the horrible unprofessional treatment from both the ambulance attendant and nurse with as many people in your organization as possible. The ER staff eventually saw the SPECT and knew they were dead wrong about me. I will say that the physician was helpful and kind, but he was the only one of everyone who I encountered on May 13. I would like a personal apology from the ambulance attendants and the ER nurses who gossiped about me to their co-workers while I was right there. Not only is this extremely unprofessional, it is a HIPAA violation as well. I would also like assurance they will study brain injuries and illnesses and how they present. Being accused of lying when I was frightened and needing help was a traumatic experience I don’t want to happen to anyone else.

Full Review Rating Breakdown

Services Provided

Mercy Hospital offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Geriatric Psychiatric
Obstetrics
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
Postoperative Recovery Room
MRI
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

4050 Coon Rapids Blvd NW, Minneapolis, MN
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