About Utah Valley Regional Medical Center

Utah Valley Regional Medical Center is a Hospital in Provo, UT. This facility has 395 total beds. This facility has been rated 8 times, with an average patient rating of 2.5.

HCAHPS Patient Score

5 of 5 Stars*
Patient Score Breakdown*
High Score
74%
Neutral Score
20%
Low Score
6%
Patient Recommendation*
97%
3%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

8 Ratings with 6 Comments

The overall average patient rating of Utah Valley Regional Medical Center is Good. Utah Valley Regional Medical Center has been rated by 8 patients. From those 8 patients 6 of those left a comment along with their rating. The overall rating for Utah Valley Regional Medical Center is 2.5 of 5.0 stars.

Location

get directions Utah Valley Regional Medical Center
1034 N 500 W
Provo, UT 84604

Reviews

Showing 5 of 6

Utah Valley Discriminates Against Overweight People

My daughter has been in severe pain for 2 years. After multiple tests doctors finally found the cause. Her first surgery was scheduled to happen on March 27. Due to covid, they canceled it because it wasn’t critical. Surgery was rescheduled for May 1. They rescheduled because Utah Valley was unable to get her a covid test. Rescheduled for May 29. Canceled because she’s too fat. Yes boys and girls Utah Valley hospital cancelled surgery because a patient’s BMI is one point over their arbitrary number. Rescheduled for June 5 because the BMI index changes in June. They just canceled the surgery at all until the covid crisis is over because Utah Valley is incapable of treating people with a higher BMI. So if you’re fat let me know if you’re getting treatment.

Full Review Rating Breakdown

Never go back

The staff at this hospital are slow, uncaring, and downright dishonest. I was told one thing by the nurses and another by the doctor. Left waiting in hospital for a week trying to get the necessary equipment for my surgery. Covid-19 did not allow any visitors and left alone with uncaring providers. I am doomed as I have select health which has absolutely no out of network benefits so I am prisoner to this monopolistic system. Think two if not three times before subjecting yourself to these greedy, uncaring, dishonest "providers".

Full Review Rating Breakdown

Three Weeks in Hospital

My husband spent 3 weeks in the hospital in December 2019, so we know what it is like. The nurses are especially hard working and always pleasant (honestly). I spent many a night there in the room with him and never felt in the way.. We both have surgeries coming up, and we know that we will receive great care.

Full Review Rating Breakdown

Saved my son's life

This hospital and the attending staff saved my son's life. He fell down a 50' waterfall and was life flighted here. The care, expertise, and love that was shown our family exceeded all of our expectations. We give it our highest recommendation.

Wait time
5 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Discrimination

My mom was discriminated against at utah valley hospital because she is not white. The whole staff treated her badly. She was having stroke like symptoms when we got to the ER and was really treated badly. I like this place because was born here, but after the experience I will never ever set foot at this place. Discrimination is still real in Provo.

Full Review Rating Breakdown

Services Provided

Utah Valley Regional Medical Center offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Orthopedic Surgery
Pediatric
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
MRI
Postoperative Recovery Room
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

1034 N 500 W, Provo, UT
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Utah Valley Regional Medical Center