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9 Ratings • 7 Comments

2.6
  • 2
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  • 5

Quality Rating

Neutral

Effective Treatment
Clean Facility
Communicates Well
Friendly Staff
Post Procedure
Easy Appointments
Appropriate Followup
Wait Time
60 min

Showing 9 of 9 Ratings

Good bed side manner and Thorough care

i had a kidney stone and ended up at the ER on my trip to Illinois. the nurses were great! I was given iv fluids, pain medication and antibiotics. I was treated with dignity and respect. They even sent my Doctor a copy of the reports from Radiology. The CT Scan showed a 8 mm obstructive kidney stone which caused hellacious pain and vomiting. They helped me with all their resources and were very compassionate.

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Forget It!

You have to wait a year to get in to see a doctor that practices here. I guess they'd rather you end up in the hospital than do any preventative care.

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The worst possible ER experience EVER

I went to the ER as advised by my doctor for abdominal pain. They assessed me, took blood and did a CT scan. I waited almost 6 hours before I asked what my results were, and they told me I had acute diverticulitis. They gave me norco and I continued to wait. After another hour or so, they gave me another norco, which is a narcotic and sent me home. They never e planned the severity of my diagnosis or what further I should do. They told me to come back if I had pain. What if I fell asleep and harmed myself? This is a huge concert of a liability. Someone needs to investigate this hospital.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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SMELLS LIKE A TOILET

great hospital

We got super care they worked very efficently. Kept us informed and were caring and well trained. We would recommend this hospital to everyone.Keep up the good work!

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Waiting area

It should be no reason I’m constantly complaining about bleeding and swollen

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Horrible Patient Care

Very discriminatory toward white woman. We walked in to visit a family member and immediately were targeting and told we were starting trouble, security even called. For no reason other than they were bored and starting trouble. All we asked was where do we find our relative. Second, the nursing Supervisor Jodie assured me I would get a call back and no one ever returned my call from Risk Management or Director of nursing we were kept in the dark from seeing a loved one which was so non compassionate and in humane to do to anyone! I tried calling the ED and spoke with a rude and ignorant nurse by the name of Samantha who told me to “get over it and there’s nothing I can do, I would not be speaking with my loved one, laughing and hung up on me.” They then shipped her out to an out patient facility against our consent and would not tell us where they sent her, after I explained I have enough funds to place her in a legitimate facility. Please reconsider ever placing anyone you love and care about in this inhumane facility. They are cruel and uncaring. No ounce of compassion. They should all be ashamed of themselves and I hope nothing like this ever happens to someone they love and care about. Like a child, brother, sister, or even to them...

Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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    Franciscan St James Health Olympia Fields is similar to the following 4 Hospitals near Olympia Fields, IL.

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Franciscan St James Health Olympia Fields