About Overlake Medical Center

Overlake Medical Center is a Hospital in Bellevue, WA. This facility has 218 total beds. This facility has been rated 3 times, with an average patient rating of 2.3.

HCAHPS Patient Score

4 of 5 Stars*
Patient Score Breakdown*
High Score
75%
Neutral Score
21%
Low Score
4%
Patient Recommendation*
97%
3%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

3 Ratings with 2 Comments

The overall average patient rating of Overlake Medical Center is Poor. Overlake Medical Center has been rated by 3 patients. From those 3 patients 2 of those left a comment along with their rating. The overall rating for Overlake Medical Center is 2.3 of 5.0 stars.

Location

get directions Overlake Medical Center
1035 116th Ave NE
Bellevue, WA 98004

Reviews

Showing 2 of 2

Kathie Golic

This review pertains to Kathie Golic at the Bellevue Overlake Rehabilitation location. She is a PT that talks about other patients she is treating. Real professional. So much for patient privacy. I transferred care because I didn’t like her conduct. This is sensitive treatment and should come with training for those providing it. Discussing one patient with another shouldn’t be tolerated. I chose to update my review from February after learning that she will be doing “missionary” work in Africa around this topic. I can’t even imagine her having the professionalism to work with people of color in another country. Sounds like an excuse to vacation and to get praise. Her comments have been classist and borderline racist. Be careful to review your bills from your visits. She is almost always late to her appointments and will then hold her patients over under the guise of “caring”. I was horrified to find out that I was billed for increments of treatment that were longer than either my husband or I remembered being in her office or warned about. I felt like I was charged for a lot of time when we were talking socially. Just get down to business and help your patients. I went to the University of Washington. They are compassionate, culturally sensitive have ethical billing and the highlight is that I am feeling better. Skip the smile and go get care from someone who will actually treat. If I could give her ZERO stars we would. Her conduct should be reviewed.

Full Review Rating Breakdown

Had terrible experience

I was sent to Overlake emergency from my neurologist because I was having a lot of pain that the doctor couldn't figure out why. First thing they did was gave me lots of paperwork for me to sign. I told her I'm in such pain that I can't read it before I signed it. I understand the policy, but there was no compassion at all. " Can't see you if you don't sign it." was all she said. Then they want to take a couple of MRI's Which I Just did a month ago and it's all in the chart that was transferred from my neurologist. So they said that I need a brain MRI. I told them no dye. They administered it to my i v so quickly that I didn't have a chance to refuse it. And then there is the big bill from treating Physicians that are not in my network Even though Overlake Hospital is in my network. Will not recommend Overlake hospital EM.

Full Review Rating Breakdown

Services Provided

Overlake Medical Center offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Non-Medicare Organ Transplant
Urgent Care Center
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Nuclear Medicine
Extracorporeal Shockwave Lithotripter
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
Postoperative Recovery Room
MRI
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

1035 116th Ave NE, Bellevue, WA
  • Similiar Hospitals

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Overlake Medical Center