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2 Ratings • 2 Comments

3.0
  • 1
  • 1

Quality Rating

Satisfied

Effective Treatment
Clean Facility
Wait Time
20 min
Communicates Well
Friendly Staff
Post Procedure
Easy Appointments
Appropriate Followup

Showing 2 of 2 Ratings

Great Care!

I've been a patient of McBride for years and have always recieved top-notch care. I've had multiple visits with different doctors, for various health issues. They've always managed to get me back in working order.

Wait time
25 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Attempted to schedule a final appt. to have my son released to play sports( He fractured his femur 10/2017 during a football game), the scheduling department is beyond rude. They would not assist with scheduling an appt., I was told there wasn't a referral on file. My son broke his leg 10/16/17 and had already seen the specialist 4 times. I was told the referral was only good for 1 year. Well today is 10/1/18 so 1 year referral has not expired. The lady on the phone continued to say the same thing about referrals only being good for 1 year. I requested to speak with the office manager/supervisor 3-4 more times, only to have the scheduling rep say, "referrals are only good for 1 year." She finally transferred me to an office manager of a retired doctor(not the doctor my son seen). I called back the next day and requested a sup again, and I was told none of the 3 supervisors were available. So unprofessional!!! I have never been treated this poorly dealing with medical professionals in my life. Guess employees are about to speak to patients/customers any way without repercussions!!!! McBride needs to do better!

Wait time
15 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Mcbride Clinic Orthopedic Hospital