About Chestnut Hill Hospital

Chestnut Hill Hospital is a Hospital in Philadelphia, PA. This facility has 135 total beds. This facility has been rated 6 times, with an average patient rating of 3.5.

HCAHPS Patient Score

1 of 5 Stars*
Patient Score Breakdown*
High Score
67%
Neutral Score
26%
Low Score
7%
Patient Recommendation*
95%
5%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

6 Ratings with 4 Comments

The overall average patient rating of Chestnut Hill Hospital is Great. Chestnut Hill Hospital has been rated by 6 patients. From those 6 patients 4 of those left a comment along with their rating. The overall rating for Chestnut Hill Hospital is 3.5 of 5.0 stars.

Location

get directions Chestnut Hill Hospital
8835 Germantown Ave
Philadelphia, PA 19118

Reviews

Showing 4 of 4

They lied on my discharge papers

Chestnut Hill Hospital, won’t test a patient for Covid-19 unless they are being admitted in the hospital and put on a ventilator, or maybe they won’t test black people. I just read my discharge papers and noticed they changed the reason(s) I came to the hospital: Chest pain, trouble breathing, headache, sore throat, pain in my extremities, and a nasty cough. However, my discharge papers said “reason for visit” -cough. “Diagnosis” - cough with exposure to COVID-19 virus. The funny part is I’ve been isolating for months, so how could they determine I had exposure, yet refused to give me a test for it??? I was in the ER, for covid symptoms. My treating physician asked me: “you know what’s going around? You probably have coronavirus. But we can’t test you unless you needed to be admitted to be on a ventilator.” The doctor was nice. He said “if it were up to me, I’d give you the test, and everyone else that had symptoms.” 5/3/20 8:25am. The staff warned me that this might happen. They only test patients that need ventilators. It’s unethical, wrong, and misleads and shadow the actual number of Covid-19 infections. My home hospital Chestnut Hill is Trash.. God bless us all.

Full Review Rating Breakdown

Wonderful experience

Wonderful nice young lady technicians and nurses! Excellent experience

Full Review Rating Breakdown

Worst hospital experience ever

Worst experience at a hospital. Upon arrival my blood pressure was elevated in which after putting me in my room, it was never checked again. Even before discharging me. Dr. Eisenbrock gave no consideration to my concerns and gave me a "G.I Cocktail" which made my body start shaking, my eyes started tearing, and it made me feel like I had to vomit(which I cant do, due to a previous surgery). The nurse upon seeing this and talking to the doctor gave me a Zofran, which did nothing. I told them this and asked if this was a normal side effect. The nurse said no but she hopes I feel better and discharged me anyway. I then found out that part of the medication affects your nerves and because they never asked me my health conditions or family history, they didnt know I have several neurological conditions in my family. Which I assume is the reason for the adverse reactions. My boyfriend then had to drive me home in which I was up for hours as my body went through random pains and cramping. Conditions that were not a problem before arriving. And the reasons on my discharge paperwork as to why I should come back to the emergency room, was the same conditions in which I left with. And they did nothing.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Care was above my expectations

I recently had a visit and stay after an operation. Every staff member was attentive and so friendly you would think they where your family. My one nurse was an outstanding caring person name Colston. I don’t think I could have had better care anywhere.

Wait time
15 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Services Provided

Chestnut Hill Hospital offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Occupational Therapy
Acute Renal Dialysis
Ophthalmic Surgery
Diagnostic Radiology
Emergency Department
Surgical ICU
Urgent Care Center
Non-Medicare Organ Transplant
Pediatric ICU
Cardiac Thoracic Surgery
Psychiatric Child and/or Adolescent
Anesthesia
Extracorporeal Shockwave Lithotripter
Nuclear Medicine
Cardiac Catheterization Lab
Therapeutic Radiology
Reconstructive Surgery
Clinical Laboratory
Neonatal ICU
Forensic Psychiatric
Chemotherapy
Medicare Certified Transplant Center
Pharmacy
Outpatient Psychiatric
PET Scan
Coronary Care Unit
Neurosurgical
Outpatient Rehabilitation
Pediatric
Orthopedic Surgery
Designated Trauma Center
Adult Inpatient Psychiatric
Inpatient Surgical
CARF Inpatient Rehabilitation
Dietary
Optometric
Emergency Psychiatric
Operating Rooms
Outpatient
Dental
Social
CT Scan
Gerontological Specialty
Burn Care Unit
Respiratory Care
Chiropractic
Obstetrics
Geriatric Psychiatric
Speech Pathology
Neonatal Nursery
Medical Surgical ICU
Audiology
Physical Therapy
MRI
Postoperative Recovery Room
Outpatient Surgery
Alcohol and/or Drug

Locations & Directions

8835 Germantown Ave, Philadelphia, PA
  • Similiar Hospitals

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Chestnut Hill Hospital