About Vassar Brothers Medical Center

Vassar Brothers Medical Center is a Hospital in Poughkeepsie, NY. This facility has 365 total beds. This facility has been rated 44 times, with an average patient rating of 1.5.

HCAHPS Patient Score

1 of 5 Stars*
Patient Score Breakdown*
High Score
67%
Neutral Score
23%
Low Score
10%
Patient Recommendation*
95%
5%

What is HCAHPS?

The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients' perspectives of hospital care. The HCAHPS survey is administered to a random sample of adult patients across medical conditions between 48 hours and 6 weeks after discharge; the survey isn't restricted to Medicare beneficiaries. You can learn more here.

*CMS has created the HCAHPS Star Ratings in order to enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare Web site. Star ratings also allow consumers to more easily compare hospitals.

** HCAHPS data is broken down into the following buckets; definitely recommend, probably recommend, probably not recommend, definitely not recommend.

Rating Overview

44 Ratings with 40 Comments

The overall average patient rating of Vassar Brothers Medical Center is Bad. Vassar Brothers Medical Center has been rated by 44 patients. From those 44 patients 40 of those left a comment along with their rating. The overall rating for Vassar Brothers Medical Center is 1.5 of 5.0 stars.

Location

Vassar Brothers Medical Center
45 Reade Pl
Poughkeepsie, NY 12601

Reviews

Showing 5 of 40

One star is too much

My husband was admitted there recently from the ER. Not one phone call telling me what was going on. My spouse is disabled and unable to do some things for himself. Almost 2 weeks there with no one washing him or brushing his teeth. If I did that they would report me to Social Services. Communication was lacking. Care was awful. Case manager was incompetent. He had to go to subacute rehab. I finally called the nursing home to get the ball rolling as case manager did nothing. Someone is going to die from this incompetence. I am contacting everyone possible to complain. Don’t go there if you value your life.

Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Perverts

This hospital has become a peep show for the male staff. Staff repeatedly insisted that my wife would receive female staff, and then sent males after she was unconscious. Left her naked in a public area for almost an hour. Hospital uses nude female patients to attract male nurses and technicians into the occupation so that they can meet hiring quotas.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Constructive Feedback

Recently, I went to the ER. I left after several hours (I was triaged but did not see a doctor). I came on this site to see if my experience was an outlier or things had changed at what I considered the best hospital in the area. I see a lot of comments about the nurses. I absolutely don't blame the nurses-my experience as well as what most of these reviews are stating- are about staffing issues. For a period of time, there was only one (then two) nurses triaging patients. There were at least 20 people in the ER waiting room. Remember that these nurses are risking their lives during a pandemic-they aren't getting the recognition as is the case in NYC. Dutchess is a COVID hotspot- there are idiots that are too stupid to get the vaccine and that endangers us all but especially hospital staff. I don't know if the pandemic is so bad that the hospital can't get enough staff or the area that patients from the ER move to isn't sufficiently staffed because of cost considerations (new hospital had to be costly). I'm going to suggest some no to low cost actions that I'd, as a patient, would like to see: 1. The valet service wasn't working. I was told it was because the building next door was closed but that made no sense. As you know, there are people with chest pains, who drive to the hospital alone who may have difficulty walking from the parking garage. As backup, get a driving service if whomever does this is not available. Its terrible not to have this service. There were a number of cars by the door (no place to park) and no security guard outside. 2. Consider replacing the security guard service with actual employees -they would have more accountability/ownership. I walked in and was told to go to the receptionist-my temperature was not checked. I didn't feel great about being in a large room with some folks who were coughing. There was a man who was on the floor and the security guard walked over to him with gloves on and then walked away (I don't know more about the circumstances but other patients were appalled) - if the guards were hospital employees they would have taken action-or more likely would have. You can discipline guards that don't take everyone's temperature. I know you save money by outsourcing but is it worth it? 3. The receptionists were not clinicians -if there may be a delay with triaging can you give them a structured questionnaire they can hand the nurse (e.g. what is wrong? chest pains? etc) or put an LPN there. I realize the nurse has to triage but if you can't get more nurses in the ER, at least it is a way to capture someone who needs to be seen quickly. Yes it is a beautiful building and that is important to people (not sure why) but timely care in the ER is critical. Again, I don't see this as a nursing issue (including nurse supervisors) but something that is controlled at a much higher level.

Full Review Rating Breakdown

UNACCEPTABLE EMERGENCY DEPT !

Besides a 14 HR wait with a BP of 220/110...once we got to a room right across from nurse's station...I heard a nurse complaining about a pt being a "pain in the a$$" ...another replied "Just tell him to drink his F$^$king juice and go to sleep!" ...then the 3 of them laughed....are you kidding me.?!!! Right outside my door and it wasn't by any means a whisper...I was shocked. Why would I think that they were going to "take care" of us when they seemed to be bothered when asked to do their job. Also the vitals machine in our room sounded an alarm because the heart rate dropped to 45 and red lights were flashing...and not one of them even looked in our direction. Your reports can wait if someone is having an alarm go off...Yes, you have a stressful job but that's why you get paid a lot of money ! Don't be a medical "professional" if you don't have patience and compassion for those who are there because they are in pain or suffering. You are in the wrong job if you think your patients are "annoying" to you or interrupting your conversations about your vacation etc Patients DON'T want to be there...they are looking for medical care NOT your pissy attitudes because you are in the wrong career... what patient wants to feel like they are a pain in the neck to you? None of us ! How is 14hrs "Emergency care" ....HEY VASSAR, GET MORE QUALIFIED AND CARING STAFF !

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
Full Review Rating Breakdown

Mom

I brought my mom here in may she was vomiting and stomach pain as of today July she is still in the hospital still vomiting this is the worst hospital ever

Full Review Rating Breakdown

Services Provided

Vassar Brothers Medical Center offers the following services provided by staff, or by arrangement or agreement with a third party

Available Services Onsite Offsite
Extracorporeal Shockwave Lithotripter
Urgent Care Center
Therapeutic Radiology
Surgical ICU
Speech Pathology
Designated Trauma Center
Social
Respiratory Care
Reconstructive Surgery
Physical Therapy
Adult Inpatient Psychiatric
Postoperative Recovery Room
Pharmacy
PET Scan
Pediatric
Pediatric ICU
Occupational Therapy
Orthopedic Surgery
Non-Medicare Organ Transplant
Optometric
Ophthalmic Surgery
Operating Rooms
Cardiac Thoracic Surgery
Outpatient
Outpatient Surgery
Outpatient Rehabilitation
Outpatient Psychiatric
Obstetrics
Nuclear Medicine
Neurosurgical
Neonatal Nursery
Neonatal ICU
MRI
Medicare Certified Transplant Center
Inpatient Surgical
Medical Surgical ICU
Geriatric Psychiatric
Gerontological Specialty
Forensic Psychiatric
Emergency Psychiatric
Dietary
Dental
Diagnostic Radiology
Emergency Department
CT Scan
Coronary Care Unit
Cardiac Catheterization Lab
Clinical Laboratory
Chiropractic
Chemotherapy
Psychiatric Child and/or Adolescent
CARF Inpatient Rehabilitation
Burn Care Unit
Audiology
Anesthesia
Alcohol and/or Drug
Acute Renal Dialysis
  • Similiar Hospitals

    Vassar Brothers Medical Center is similar to the following 4 Hospitals near Poughkeepsie, NY.

The Vitals website is provided for your informational use only. Nothing contained or offered by, on or through Vitals should be construed as medical advice or relied upon for medical diagnosis or treatment. Vitals does not recommend or endorse any particular healthcare provider whose information or ratings appear on this website. We encourage you to read our full Terms of Service.

Vassar Brothers Medical Center