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44 Ratings • 40 Comments

1.5
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Quality Rating

Dissatisfied

Wait Time
49.7 min
Easy Appointments
Friendly Staff
Appropriate Followup
Communicates Well
Effective Treatment
Post Procedure
Clean Facility

Showing 12 of 44 Ratings

One star is too much

My husband was admitted there recently from the ER. Not one phone call telling me what was going on. My spouse is disabled and unable to do some things for himself. Almost 2 weeks there with no one washing him or brushing his teeth. If I did that they would report me to Social Services. Communication was lacking. Care was awful. Case manager was incompetent. He had to go to subacute rehab. I finally called the nursing home to get the ball rolling as case manager did nothing. Someone is going to die from this incompetence. I am contacting everyone possible to complain. Don’t go there if you value your life.

Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Perverts

This hospital has become a peep show for the male staff. Staff repeatedly insisted that my wife would receive female staff, and then sent males after she was unconscious. Left her naked in a public area for almost an hour. Hospital uses nude female patients to attract male nurses and technicians into the occupation so that they can meet hiring quotas.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Constructive Feedback

Recently, I went to the ER. I left after several hours (I was triaged but did not see a doctor). I came on this site to see if my experience was an outlier or things had changed at what I considered the best hospital in the area. I see a lot of comments about the nurses. I absolutely don't blame the nurses-my experience as well as what most of these reviews are stating- are about staffing issues. For a period of time, there was only one (then two) nurses triaging patients. There were at least 20 people in the ER waiting room. Remember that these nurses are risking their lives during a pandemic-they aren't getting the recognition as is the case in NYC. Dutchess is a COVID hotspot- there are idiots that are too stupid to get the vaccine and that endangers us all but especially hospital staff. I don't know if the pandemic is so bad that the hospital can't get enough staff or the area that patients from the ER move to isn't sufficiently staffed because of cost considerations (new hospital had to be costly). I'm going to suggest some no to low cost actions that I'd, as a patient, would like to see: 1. The valet service wasn't working. I was told it was because the building next door was closed but that made no sense. As you know, there are people with chest pains, who drive to the hospital alone who may have difficulty walking from the parking garage. As backup, get a driving service if whomever does this is not available. Its terrible not to have this service. There were a number of cars by the door (no place to park) and no security guard outside. 2. Consider replacing the security guard service with actual employees -they would have more accountability/ownership. I walked in and was told to go to the receptionist-my temperature was not checked. I didn't feel great about being in a large room with some folks who were coughing. There was a man who was on the floor and the security guard walked over to him with gloves on and then walked away (I don't know more about the circumstances but other patients were appalled) - if the guards were hospital employees they would have taken action-or more likely would have. You can discipline guards that don't take everyone's temperature. I know you save money by outsourcing but is it worth it? 3. The receptionists were not clinicians -if there may be a delay with triaging can you give them a structured questionnaire they can hand the nurse (e.g. what is wrong? chest pains? etc) or put an LPN there. I realize the nurse has to triage but if you can't get more nurses in the ER, at least it is a way to capture someone who needs to be seen quickly. Yes it is a beautiful building and that is important to people (not sure why) but timely care in the ER is critical. Again, I don't see this as a nursing issue (including nurse supervisors) but something that is controlled at a much higher level.

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UNACCEPTABLE EMERGENCY DEPT !

Besides a 14 HR wait with a BP of 220/110...once we got to a room right across from nurse's station...I heard a nurse complaining about a pt being a "pain in the a$$" ...another replied "Just tell him to drink his F$^$king juice and go to sleep!" ...then the 3 of them laughed....are you kidding me.?!!! Right outside my door and it wasn't by any means a whisper...I was shocked. Why would I think that they were going to "take care" of us when they seemed to be bothered when asked to do their job. Also the vitals machine in our room sounded an alarm because the heart rate dropped to 45 and red lights were flashing...and not one of them even looked in our direction. Your reports can wait if someone is having an alarm go off...Yes, you have a stressful job but that's why you get paid a lot of money ! Don't be a medical "professional" if you don't have patience and compassion for those who are there because they are in pain or suffering. You are in the wrong job if you think your patients are "annoying" to you or interrupting your conversations about your vacation etc Patients DON'T want to be there...they are looking for medical care NOT your pissy attitudes because you are in the wrong career... what patient wants to feel like they are a pain in the neck to you? None of us ! How is 14hrs "Emergency care" ....HEY VASSAR, GET MORE QUALIFIED AND CARING STAFF !

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Mom

I brought my mom here in may she was vomiting and stomach pain as of today July she is still in the hospital still vomiting this is the worst hospital ever

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ER

What a big beautiful new Emergency Vassar has built, pointless if you do not have the staff to back it. What a horrendous experience.

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ER

What a big beautiful new Emergency Vassar has built, pointless if you do not have the staff to back it. What a horrendous experience.

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Worst ER visit ever!

My son suffered heat exhaustion. We went to an urgent care who referred us to Vassar Hospital. I understand there is sometimes a wait in an ER, but it’s ridiculous for someone who is vomiting to have to wait 6-8hrs to be seen! I do not blame the nurses or doctors. It is the fault of the administration who has understaffed their ER department! A ton of money has been spent on the expansion of this facility but not enough on the most important part of a hospital: their medical staff! It’s ridiculous and evil.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Communicates Well
Effective Treatment
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Went to Vassar Hospital 6/27 after shoulder work related injury after waiting 2 hours on a Sunday morning for X-rays and a further 2 hours to see an md who spent maybe 90 sec to say he did not see any thing on the X-ray but he was neither Ortho or Radiology my wife was discharged with no answers to why she was in so much pain unable to move right arm .Seems like this visit was just a total waste of time.

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Poor Communication of Regulations

Today my wife and I visited our daughter who had foot surgery yesterday. Her Husband was to follow us so she had someone with her at all times during visiting hours. When her husband walked into the reception area, he was told he could not see his wife because only two people per day are allowed to see a patient. The nurses on the 7th floor said there were signs for us to see as we walked in forewarning us of this regulation. Not true. The girl who completed the names tags on our way in failed to tell us about this regulation. She told us to look for a sign. No such sign was there to see. On the way out, this same girl said its the "law". Not true. It's a policy set by the hospital. But why didn't you tell us about it on the way in??? No word. No sign. The girl at the second reception desk (the name tag girl) was the control point. But she failed to warn us or explain the policy/rule. We tried to escalate this issue, but were told not to bother. This incident goes right along with other very poor experiences at the hospital.

Wait time
60 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Do not go here for miscarriages or labor/delivery

Please do not go here for miscarriages or labor/delivery. Mar 2020: Got a D&C surgery due to miscarriage. The staff treated me like a burden. When I woke up from surgery, I was rushed out of bed and puking in a bag while the nurse was wheeling me out. She kept saying “you’ll be fine!”. Apr 2020: 1 mth after 1st surgery was bleeding blood clots the size of chicken cutlets. They “didn’t get it all out the first time”, so had to go to the hospital ASAP for a 2nd surgery. They made me stand in the lobby and wait for 30min while bleeding through my pants. Then they made me wait in another waiting room for 30min. I bled all over the chair. My husband was not allowed to come with me and they wouldn’t give me care until I was tested for COVID. I couldn’t sit still for the test because I was sobbing. The nurse was very angry with me and yelled at me to sit still. She then walked out, and I had to wait for another nurse to do the test. After 45min they got my neg result, and I was finally able to get surgery. When I woke up, I was rushed out of bed again and puking on the way out. Mar 2021: Vomiting heavily at 8 mths pregnant. I had to wait in the lobby for 2hrs. The nurses treated me like a burden and rarely checked on me. At one point, I had to use the bathroom but was hooked to monitors. I rang the call button and no one came for 30min. I asked her to help unhook me so that I could go, and she tells me that should have just done it myself. Apr 2021: Called 40min in advance to let them know I’m in labor and coming. (Current COVID rule: go to triage alone for them to confirm you’re in real labor. Once confirmed, you can go to a private room and your partner can join you.) In triage I told them my dr’s name and that I want an epidural. They said no epidural until I enter a private room. My contractions were 3min apart, very painful, but they said I wasn’t dilated enough (was at 2cm with baby’s head at station 0), so they were going to send me home soon. 5min later my water broke. I was alone behind a curtain and hooked to monitors, so had to call out for a nurse. After a few min, a nurse came in and said I could get a room. I asked for an epidural now, but she said to wait until I entered the room. 1hr goes by, I’m still alone in triage. Contractions are back to back and I kept fainting in between. The nurse rarely checked on me and was annoyed with me. I’ve always been respectful about masks, but felt like I was suffocating from fainting, so had to take my mask off to breathe. The nurse came in and saw I didn’t have my mask on and yelled at me. I apologized, told her I keep fainting, and she said “don’t pass out”, then left again. Another hr goes by, and still in triage alone with no updates. Nurse came in to check on me, and I told her that I need to go #2. She looked alarmed and rushed out. She came back 5min later and finally took me to a room. I asked for an epidural, but she said it was too late cuz I needed to start pushing. She said to call my husband now to join me, but I asked her if she could call because I couldn’t talk. She was annoyed by my request, but called him. She didn’t tell him to rush or that I’m pushing. Then a dr I haven’t met before came in to deliver my baby. To this day I don’t know her name because I kept fainting and couldn’t hear her. When my husband finally got to the room, our baby’s head was starting to come out, he was in shock and rushed over to me. I was pushing and yelling from pain, but the nurses kept saying “don’t yell”. Baby arrived after 20min but I couldn’t hold her because I was squirming in pain while dr stitched my large tears. I had to beg them a few times to put me under anesthesia in order to finish the stitching. While I was gone, they also took my baby for a few hrs, and my husband didn’t know where we were because he was told he wasn’t allowed to leave the room, and no one updated him. We felt very neglected the rest of our stay. 1st time I had to pee after delivery, I told the nurse I was nervous to walk. She threatened to put a catheter in me if I didn’t figure it out.

Wait time
55 minutes
Easy Appointment
Friendly Staff
Appropriate Follow-up
Communicates Well
Effective Treatment
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Vassar Brothers Medical Center