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10 Ratings • 8 Comments

3.0
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Satisfied

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5 min
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Showing 10 of 10 Ratings

great pharmacy,people complaining probably did something wrong in the process.

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great pharmacy,people complaining probably did something wrong in the process.

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Scam Operation

Do not use this company!! I will be ripping my dermatologist a new one for recommending and using this company for prescriptions!! Must be getting some extreme kickbacks!! Scam scam scam! I will be contacting the better business bureau!

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Complete joke, would like to provide zero stars to this company

I placed order for 3 prescriptions on Oct 4th, they said shipping was 2-5 days tops. First time calling I was Caller 15 in the que. on hold for almost 30 min. before they answered. Called to see what the hold up was on Oct 14th, again caller 9 in the que. she said was shipped and IN ROUTE and was coming from Texas (Im in Florida) and would arrive tomorrow Oct15th, of course it did not! So I went on the website to contact via email, dont bother with that link it doesnt work, then I ended up able to use a different service to contact called KLARA, and left message there, today they text me and say my shipment will arrive Oct 17th and offered a tracking number, which I then checked history and did not even get a ship label until THATS RIGHT Oct 14, the day I called to ask where on earth was my order going to arrive and she flat out lied and said it shipped. ORDERED OCT 4, LABEL NOT CREATED UNTIL OCT 14, STILL NOT ARRIVED ALMOST 2 WEEKS LATER, USE ANOTHER PHARMACY, THESE INDIVIDUALS ARE INCOMPETENT!!!!!

Wait time
60 minutes
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Awful

Like another reviewer, I called and was told I am caller number 15. Instead I went to their website where supposedly you can do the same thing via text. They use some system called Klara, and at first it seemed great. My info and scrips pulled up immediately, and I was simply asked to confirm my address and whether I have allergies. I texted that info and got an automated response that my message was received and I'd be contacted shortly. I've waited several hours now, and have gotten no such confirmation. I have NO idea if I'll be getting my meds or not. I will complain to my doctor about this since she referred my prescriptions here, as well as launching complaints about this any other place I can. Beware. You get what you pay for. In this case, going through Dermrx would make my scrips free...if I am ever to get them. I'd rather pay my copays since I'll at least walk out with my meds.

Wait time
60 minutes
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Ridiculous!!

First time calling I was Caller 15 in the que. Ok, so I waited for almost 30 min. before they answered. They said I would receive my prescription in 2 days. Its now been 7 days. So I call to see what's up and guess what I'm caller 17 in the que. I don't have time for this BS. Call your Doc like I did and have them send it somewhere else.

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Refills not sent! Had to call twice..

I have called twice for a refill and they tell me “we will send it out and you should receive it within three days. I waited the three days only to find out they never sent it out. The first time I can understand but two months in a row with the same results. They need to follow through and make sure orders are sent out or at least prove a tracking number. Disappointed so far.

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What a Wonderful Company & People

I've NEVER been without medical insurance in 31 years as a businessman. We are opening up a business and money is tight and we needed a prescription and Dermrx Pharmacy assisted us and we are SO VERY GRATEFUL to them for what they are doing and the kind and friendly staff I worked with. It's a 5 STAR!!

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5 minutes
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